Aerospace Production Certification Proctor

Real Soft • Everett, WA

3d • Onsite

About The Position

Conduent Learning Services, Inc., is seeking an E-test Monitor who will work as part of the Instructor Resource Management team to facilitate electronic testing sessions at client sites. This role involves representing Conduent as the first point of contact for students, adapting to client requirements, and maintaining testing areas. Responsibilities include monitoring testing sessions, enforcing compliance, managing supplies, and performing post-session cleanup. The E-test Monitor will also provide status updates, escalate issues, and stay informed about content requirements. Additionally, they may assist instructors with classes, including distributing materials, helping students with computers, and ensuring lab safety. Candidates who excel in this role may be considered for an instructor position in the future.

Requirements

• Minimum of one year of experience in customer service.
• Technical aptitude with PC, able to help login and navigate through a variety of software applications, including Microsoft Excel.
• Strong interpersonal, communication, and organizational skills.
• Ability to work independently or as a team.
• Strong customer service skills.
• Qualified candidates MUST be open to a flexible work schedule (support clients 24/7) and willing/able to support all Puget Sound locations: Everett, Seattle and Renton.
• US persons status.
• Excellent customer service skills.
• Basic computer skills.

Nice To Haves

• No aerospace experience required.

Responsibilities

• Representing Conduent as the first point of contact for the students in electronic testing sessions.
• Adaptability and responsiveness to client requirements and requests for assistance.
• Maintaining assigned testing area’s schedules, equipment, communications and risks/constraints.
• Monitoring testing area by checking-in all participants, enforcing compliance guidelines within testing environment, replenishing classroom supplies, conducting pre-requisites and pre-work checks and post-session room cleanup.
• Providing status updates to the Delivery Services Manager weekly, or more frequently, if necessary.
• Escalating any issues to the Delivery Services Manager in a timely manner.
• Staying abreast of content requirements in the agreed subject matter areas.
• Will be asked to help assist instructors in classes. Including but not limited to handing out papers, helping students with computers and, safety in the lab.
• If candidate excels may be considered for instructor role when coming direct depending on needs at the time of hire.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed