Aerospace Customer Support Engineer

Airbus • Mobile, AL

3d • Onsite

About The Position

Airbus is looking for an experienced Aerospace Customer Support Specialist to join the Customer Services organization in Mobile, Alabama. This critical role is centered on being a key player in the organization, dedicated to delivering timely and high-quality solutions to customers (airlines). By proactively managing inquiries and driving continuous improvement in tools and governance, you will deliver high-quality, timely solutions that define best-in-class service and ensure your customers thrive in a competitive global landscape. You will join a team of highly motivated professionals across the globe, striving to develop and deliver value-adding support and services to our customers in the field of Maintenance Engineering & Service Bulletins.

Requirements

• Bachelor’s of Science in Engineering preferred, or equivalent related experience.
• Minimum of 9 years experience.
• Experience in the aircraft customer service field (Airline experience, MRO experience, Maintenance experience, etc) preferred.
• Authorized to work in the US.
• Team oriented - ability to work as a member of a team with other departments locally and internationally.
• Abillity and experience to lead multi-discipline projects.
• Data analysis.
• Engineering drawing creation and review.
• Ability to read/write/speak English.
• Ability to communicate effectively (written and verbal) with both internal and external customers in a professional manner.
• Demonstrates a high level of listening and speaking capabilities with all levels of management, internal and external.
• Demonstrates a refined approach to communication that resolves problems, facilitates consensus, and focuses on objectives.
• Displays model writing skills for others to emulate.
• Demonstrates simple and effective ways to communicate.
• Able to represent Engineering in presentations at Airbus related activities.
• Service Bulletin content, processes, and RDAF management.
• Aircraft engineering and configuration management (structure or system).
• KIT and parts management, including ordering.
• Familiarity with Airbus documentation (e.g., SRM/ASR, AMM/MP, IPC/AIPC, PMS, AWL).
• Knowledge of Part 145 regulations and the aviation maintenance environment.
• Experience in aircraft maintance and airline operations.
• Applies advanced technical principles, theories and concepts.
• Contributes to the development of new principles and concepts.
• Works on projects which include extremely complex, technical problems and require out of-the box thinking
• Utilizes technical signatory and develops others in acquiring signatory.
• Works on unusually complex technical problems and provides solutions which are highly innovative and ingenious.
• Expected to “fix” issues.
• Provides guidance on a highly complex range of problems.
• This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Nice To Haves

• Master’s Degree in Engineering or related field preferred.
• Airbus experience with various Airbus programs (A380, A350, LR, SA, WB).

Responsibilities

• Manage a portfolio of customers for the delivery of Retrofit Solutions and Scheduled Maintenance services on cost, on time & on quality
• Supporting internal and external customer queries.
• Ensure that airlines maintenance programmes/planning deliverables are performed in accordance with customer's expectations
• Lead interface meetings with main stakeholders to ensure an appropriate handover to support Customers.
• Escalate any blocked query/risk to the organization to ensure a timely response to the customer
• Ensure a good communication and provide technical expertise to the other teams located in the other Airbus sites (Europe, India, and Beijing)
• Knowledge of EASA/FAA regulations & good general technical knowledge of aircraft, their maintenance & their operations
• Perform airline on-site assistance for Maintenance Programs, Service Bulletins, planning evaluation, Parking & Storage activity and other services
• Lead technical discussions at airline forums, conferences and on-site support with Airlines and MROs.
• Overall support to the SB Customer Support organization.
• Involved, negotiation type communication on a regular basis with internal and external parties

Benefits

• Competitive base salary
• incentive compensation which may include profit sharing schemes
• retirement savings plan
• Employee Stock Ownership Plan (“ESOP”)
• Paid time off
• personal time
• holidays
• generous paid parental leave program
• Comprehensive insurance coverage including medical (traditional and high-deductible health plans)
• prescription
• dental
• vision
• life
• disability
• Employee Assistance Plan (“EAP”)
• other supplemental benefit coverages
• Upskilling and development opportunities through our global Leadership University
• unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path
• opportunity to participate in accelerated development programmes
• national and international mobility
• flexible working arrangements

What This Job Offers

• Job Type: Full-time
• Career Level: Senior