AEM DevOps Consultant

Adobe•San Jose, CA

12h

About The Position

As Adobe continues to drive its Experience Manager (AEM) product line into the Cloud with our SaaS offering, we are looking for customer-facing, technology experts to provide guidance to customers on their journey. The Cloud Subject Matter Expert (CSME) will be responsible for both ensuring a successful transition into the new Cloud-based offering, and continued optimisation and value realisation once fully running. The CSME consists of technically savvy individuals who have extensive experience building, supporting web-based applications at the application layer. The result we desire is close collaboration with product engineering and CSMEs to deliver an exceptional experience to AEM Cloud Service customers. CSMEs are trusted advisors to customers, and the voice of the customer to internal teams. The CSME team has a strong focus on client success and customer governance with frequent interaction with clients ranging from technical development and operational teams through to senior leaders and execs. This includes supporting the continuous improvement of AEM deployments through technical process, optimization of software configurations, training, and best practices guidance.

Requirements

Strong working knowledge of AEM and related technologies (such as Java).
Demonstrable familiarity with a variety of modern cloud-native and automation concepts, practices, and procedures.
Proficiency with programming languages (one or more - Java, Python, HTML/CSS/JavaScript, etc.).
Experience with customising and optimising AEM, especially AEM Cloud, or an equivalent content management system.

Nice To Haves

Experience with AI/ML in an operations environment (AIOps) would be an advantage.

Responsibilities

Investigate and address complicated technical issues.
Engage with customers as they onboard, get them ready for their launch, and then provide coaching and guidance through their run & operate phases to ensure they are getting maximum value from the service.
Identify patterns of problems and work closely with AEM product engineering and SRE teams to drive observability and develop the procedures and toolsets that are needed to bridge communication and optimise the experience of our clients.