AEC Account Technical Lead

Autodesk•Boston, MA

6d•$154,900 - $277,750•Hybrid

About The Position

The Account Technical Lead (ATL) leads customer technical engagements, drives customer workflow analysis, develops the Customer Technical Vision (CTV), and creates Customer Outcome proposals (COP). This role is designed for Architecture, Engineering and Construction (AEC) professionals with a background in the Engineering, Procurement, Construction (EPC) industry and Civil Infrastructure Design.

Requirements

Bachelor degree in a technical field or equivalent experience
2-5 years of industry knowledge or Autodesk expertise
Good understanding of software applications, SaaS platforms, or technical workflows
Experience building long-term relationships with technical and business stakeholders
Strong interest in customer-facing technical roles and developing storytelling and persuasion skills
Clear written and verbal communication skills
Prove ability to learn complex technologies and industry workflows
Ability to work collaboratively in cross-functional teams

Nice To Haves

Degree in engineering, computer science, or a related field
Background in EPC and Civil infrastructure design
Expertise in Autodesk solutions or comparable enterprise technology platforms
Experience supporting customers, users, or stakeholders in a technical or service-oriented environment
Experience representing organizations at industry events
Ability to develop compelling customer-centric narratives and solution justification artifacts

Responsibilities

Drive technical discovery across multiple workflows, systems, and disciplines
Gather, document, and validate customer technical requirements and current-state environments
Create technical Customer Outcome Proposals (COP) and deployment paths, creating clear ROI narratives and solution justification artifacts
Build and maintain deep, long-term relationships with technical and business stakeholders as a strategic technical advisor
Develop and maintain a Customer Technical Vision (CTV) capturing technical footprint, long-term goals, and adoption strategy
Proactively identify expansion opportunities to drive revenue growth
Help coordinate internal specialists for demonstrations and technical discussions
Collaborate with Account Executives to shape opportunity strategy using technical insights
Maintain accurate documentation, notes, and action items in internal systems