Advocate
About The Position
Under the supervision of the Pro Bono Team Supervising Attorney and CARE staff attorney, the Pro Bono Team Advocate will assist clinic participants in North County with filling out court forms, preparing declarations, and community education. The Pro Bono Team Advocate will also provide procedural information and community referrals, as well as providing information on less restrictive alternatives to CARE Act proceedings. Assists in the operation and coordination of remote clinic services. Gathers complete and accurate information from clinic participants over the telephone or via face-to-face interview. Performs administrative tasks including data entry, and some secretarial and clerical work. Note: This position is in-person, full-time at the Vista Courthouse, partner organizations such as Interfaith in Escondido and Carlsbad, and North County outreaches.
Requirements
- B.A. degree, or A.A. degree and paralegal certificate from a recognized paralegal training program, or demonstrated equivalent experience which shows strong writing, verbal, reading analytical, and research skills.
- Must have one (1) year in an office setting.
- Ability to respond to clinic participants in a calm, empathetic and professional manner while courteously directing the conversation to the pertinent issues.
- Ability to handle calls from people with communication barriers including those who are stressed or confused, those who suffer from physical or mental disabilities, and those for whom English is a second language.
- Ability to give clear, effective, and meaningful instruction.
- Strong oral and written communication skills sufficient to compose correspondence, reports, announcements, and informational materials for the general public.
- Demonstrated computer skills, including an ability to work with LASSD databases, and other software programs.
- Attention to detail, ability to think logically and follow written and oral instructions carefully.
- Must have secretarial skills sufficient to provide clerical assistance to the team.
- Ability to work independently, as well as support team efforts.
- Reliable transportation.
Nice To Haves
- Fluency in written and spoken Spanish preferred.
- Demonstrated commitment to serving low-income people.
- Ability to work successfully with people from diverse backgrounds.
Responsibilities
- Greet and check-in a high volume of clinic participants and/or answer a high volume of clinic phone calls.
- Maintains clinic sign-in sheet and other administrative files.
- Coordinates remote clinic services, such as Zoom meetings and webinars.
- Distributes and reviews applications for services, conducts interviews with clinic participants when additional information is needed, and assists clinic participants in filling out court forms under the supervision of an attorney.
- Clerical and secretarial duties such as obtaining court records, making copies, preparing supply orders, and other such tasks.
- Update printed handbooks, manuals, and reference materials as needed/received, and assist with outgoing mail.
- Performs data entry and clerical assistance with statistics and grant reports, as needed.
- Compliance with all program and grant requirements.
- Other duties as assigned.
Benefits
- 35-hour workweek
- paid vacation leave
- sick leave
- 100% employer-paid medical premium
- 50% employer-paid premium for dependents under LASSD health plan
- dental benefits
- vision benefits
- life benefits
- option to participate in a 403(b)-retirement plan
- dependent and health flex savings accounts (FSA)
- law school loan repayment program
- eligible nonprofit employer for the Public Service Loan Forgiveness (PSLF) Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
