Advocate - Survivor Services Crisis Line (5:00 pm - 1:00 am)
About The Position
The Advocate – Survivor Services Crisis Line will provide crisis intervention and referral support by both phone and in person, using an established screening and intake process. This role will perform a variety of functions which involve the activities of the various programs and departments in the agency, including skilled clerical work and work of an extremely confidential nature. The position will be expected to provide coverage for other office support staff at any location as part of the team. Key responsibilities for this position include providing quality improvement support services on projects assigned by the Effectiveness and Quality Department, internal and external customer support, providing complete and timely documentation as required, and participating with and overseeing the file requirements based on program expectations. The position will initiate and maintain confidential client files, perform data entry, and track statistics regarding client files. This position will provide case management, coordinate hotel placements, immediate Sheltering and related supportive services, complete phone-based intakes, arrange and identify transportation and food supports, and provide emotional support. In addition, this position will provide emotional support, crisis intervention, and emergency shelter assessments to callers on the 24-hour crisis line. This position requires reliable transportation and proof of auto insurance. These responsibilities are carried out under the direction of the Supervisor - Sheltering & Housing. This position requires a flexible schedule that may include working nights/days, weekends, and holidays.
Requirements
- Experience with Data analysis
- Excel proficiency
- Strong communication skills
- A valid driver’s license in good standing
- A vehicle with appropriate auto insurance
- Ability to pass the motor vehicle record background check
Nice To Haves
- Experience answering a high call volume phone line
- Experience with quality/compliance in a human service organization
Responsibilities
- Provide crisis intervention and referral support by both phone and in person.
- Perform skilled clerical work and handle extremely confidential information.
- Provide coverage for other office support staff at any location.
- Provide quality improvement support services on projects assigned by the Effectiveness and Quality Department.
- Provide internal and external customer support.
- Provide complete and timely documentation as required.
- Participate with and oversee file requirements based on program expectations.
- Initiate and maintain confidential client files.
- Perform data entry and track statistics regarding client files.
- Provide case management.
- Coordinate hotel placements, immediate sheltering, and related supportive services.
- Complete phone-based intakes.
- Arrange and identify transportation and food supports.
- Provide emotional support.
- Provide crisis intervention and emergency shelter assessments to callers on the 24-hour crisis line.
- Maintain reliable transportation and proof of auto insurance.
Benefits
- 32-Hour Work Week
- Affordable health, dental, vision insurance
- Short-term disability (employer covers most of the premium)
- Long-term disability and life insurance (fully paid by employer)
- 8 to 16 hours of PTO every month to accrue based on education/experience
- Rollover of PTO every year up to 320 hours
- 24 hours of personal time
- 40 hours of self-care
- Longevity leave – after 10 years of full-time employment, 8 weeks off
- 12 paid holidays
- 401(k) 50% matching up to 10%
- Financial planning guidance
- Pet insurance options
- $25.00 cell phone reimbursement
- $0.50 mileage reimbursement per mile
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
