Advocacy Coordinator Senior

Arizona State University • Tempe, AZ

4d • Onsite

About The Position

Under the leadership of the Office of the Dean of Students, Tempe, the Advocacy Coordinator Senior provides direct support and engagement to students, faculty, staff, families, and other community members to develop supportive action plans for students experiencing circumstances that may interfere with their academic success. The Advocacy Coordinator Senior manages a complex caseload of students in collaboration with student services and academic partners, with the goal of creating individualized success plans by connecting students with appropriate campus and community services and resources. This position reports directly to the Director of Student Advocacy and Assistance and is based on the Tempe campus, and will support all ASU students.

Requirements

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Use computers and other standard office technology in a typical office environment.
• Participate in meetings, events, and other work-related activities in various campus locations.

Nice To Haves

• Evidence of a Master's degree in Counseling, Social Work, Higher Education or related field of study.
• Case management experience in higher education.
• Experience assessing needs and implementing support measures of individuals.
• Experience with crisis management, response and postvention.
• Experience coordinating with university and community partners for student support needs.
• Experience utilizing case management tools and databases, specifically Maxient, Salesforce, Peoplesoft, and Zoom Workplace.
• Experience working in higher education with student populations.

Responsibilities

• Manage a high-level caseload of complex situations that may result in significant community impact and require support across all campus locations.
• Coordinate individualized action plans with students, families, faculty, staff, and community partners to facilitate appropriate referrals and support services.
• Provide consultation to students, faculty, and staff regarding student-related concerns and complex situations.
• Work independently as part of a collaborative case management and student support team.
• Represent the Office of the Dean of Students on university committees, working groups, and task forces.
• Problem-solve complex situations which include: Title IX and VAWA, victims impacted by sexual, domestic, and/or interpersonal violence/harassment; create and implement action plans to support student needs.
• Utilize strong decision-making skills to effectively provide support for all incoming concerns to ensure timely connection to services.
• Support university retention initiatives through proactive student advocacy and intervention.
• Manage highly sensitive and confidential student information in accordance with university policies and applicable regulations.
• Support the overall success of Educational Outreach and Student Services by performing other duties as assigned and serving on university committees and workgroups.

Benefits

• Tuition Reduction Program for staff members, their spouses, and dependents, available on day one.
• Low-cost health, dental, vision, and life insurance benefits.
• Retirement program designed to promote long-term savings and provide income upon retirement.
• Paid time for volunteer and professional development.
• 10 Paid Holidays and competitive Vacation and Sick accruals each Pay Period.
• Wellness program for preventative health education and screenings.
• Disability and leave program for income protection.
• Employee assistance for free and confidential behavioral health services.
• ASU Discounts to sports/events along with discounts with ASU partnerships.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior