About The Position

At ServiceNow, our Solution Consultants (SC) serve as the linchpin of every customer engagement. Working closely with our customers and prospects to demonstrate the value of the Armis platform via console demonstrations, proof-of-value deployments, and targeted training sessions. This role supports our Federal business across the Washington, DC region. We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest and conviction records will be considered for employment in accordance with legal requirements. We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Requirements

  • BS degrees in computer science, MIS, or equivalent experience required
  • 5+ years experience in technical positions required (SE, Pre-Sales Engineer, Solutions Architect) ideally for a Cyber Security vendor
  • 5+ years of experience in customer-facing or customer support positions
  • Solid understanding of networking concepts and technologies
  • A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes
  • Experience closing complex cyber security SaaS solutions with Enterprise Customers and supporting Sales AE's / RSM's.

Nice To Haves

  • Knowledge in one or more of the following: IoT, OT, IoMT
  • Wireless technologies (WLCs, Meraki, Aruba, etc.)
  • Linux Operating Systems
  • Virtualized environments
  • Network knowledge
  • Utility Scripting (Python preferred)

Responsibilities

  • Provide virtual and in-person technical demonstrations
  • Deploy proof-of-value installations
  • Lead technical training sessions based on POV findings
  • Support marketing activities, conferences, speaking engagements
  • Consistently and cogently address our prospects needs through astute verbal and written communication skills
  • Thrive in a team-oriented culture through delivering a significant individual contribution while collaborating with and strengthening teammates
  • Think critically, spanning the sales process through customer support, troubleshooting, and developing new use cases for internal and external consumption.
  • Develop prospect facing documentation

Benefits

  • health plans
  • flexible spending accounts
  • a 401(k) Plan with company match
  • ESPP
  • matching donations
  • a flexible time away plan
  • family leave programs
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