Sr Advisory Solution Architect- Moveworks

ServiceNow • New York, NY

3d • Remote

About The Position

Moveworks is seeking an exceptional and motivated Solution Architect to join their dynamic presales team. This role is pivotal in driving the growth and success of the organization by leveraging technical expertise to enhance business scalability. The Solution Architect will be a guiding technical force with a profound understanding of the Moveworks platform, spearheading impactful initiatives that drive growth and identifying opportunities to disseminate insights across the presales team. Responsibilities include crafting customized solutions, developing compelling proof-of-concepts, creating in-depth presentation materials, and leading cross-functional projects to secure enterprise-level clients. This is a unique opportunity for individuals with a strong technical background, a passion for scaling impact through enablement, and enthusiasm for tackling ambitious strategic challenges in the Conversational AI landscape.

Requirements

• 10+ years of hands-on experience in pre-sales customer-facing technical roles.
• Proven track record of providing exceptional support to large enterprises with a workforce of over 20,000 employees, delivering impactful solutions.
• Adept at identifying areas for improvement and scaling operations across presales organizations to maximize efficiency and effectiveness.
• Innovative mindset with a genuine passion for crafting cutting-edge technical solutions that push the boundaries of what's possible.
• Demonstrated expertise in successfully delivering proof-of-concepts, showcasing the practical application of technical solutions.
• Experience working with enterprise systems such as ITSMs, ERPs, HCMs, and CRMs.
• Highly skilled in utilizing REST APIs and adept at reading documentation to effectively query new endpoints and drive integrations.
• Proficient in a diverse range of programming languages (examples include Python, Java, Javascript, and/or scripting languages like Powershell or Bash).
• Familiarity with both Linux and Windows environments in order to address on-premise installations, complemented by experience with command-line tools.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Exemplary presentation and communication skills, capable of conveying complex technical concepts with clarity and confidence.
• Proven ability to lead and drive large-scale cross-functional projects, ensuring seamless collaboration and successful project outcomes.
• Effective at communicating deep technical insights to a diverse audience, ranging from developers and administrators to senior executives.
• Enthusiastic about understanding customers' unique use cases, identifying gaps, and tenaciously resolving issues, regardless of complexity.
• Comfortable and articulate in discussions with both technical professionals and senior leadership, adapting communication to suit the audience.

Nice To Haves

• Post sales experience is a nice to have.
• Experienced with Conversational AI technologies.

Responsibilities

• Collaborate closely with the sales and presales engineering teams to provide unwavering support for strategic initiatives.
• Leverage technical expertise to build innovative solutions to solve customer business problems.
• Collaborate directly with architects, developers, administrators, and other technical points of contact at customers to achieve a technical win.
• Conduct interactive workshops with customers to identify existing issues and propose well-crafted solutions for future enhancements.
• Lead the coordination of proof-of-concepts with strategic customers, ensuring precise identification of requirements and successful delivery on their success criteria.
• Develop comprehensive materials that empower the presales team to operate more efficiently and effectively, fostering reusability and knowledge sharing.
• Establish yourself as the go-to subject matter expert on a specific topic within the presales organization, driving knowledge and expertise to new heights.

Benefits

• Health plans
• Flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior