Advisory Services Sr Consultant - Epic MyChart - Remote

UnitedHealth Group•Eden Prairie, MN

3d•Remote

About The Position

Optum's EHR Services represents one of the fastest growing practices within Optum Insight’s Advisory and Implementations business unit. The EHR Services practice is comprised of 600+ individuals across the U.S. and Ireland who are dedicated to improving the healthcare delivery system through the power of healthcare technology, specifically, the EHR and integrated applications and tools. By joining the EHR Services team, you’ll partner with some of the most gifted healthcare technology thought leaders within the industry, collaborate with experienced consulting and healthcare leaders, and help partners capture the benefits of their EHR investment. Solid candidates for this role will be able to demonstrate self-motivation, individual leadership, and team collaboration. Most importantly, our EHR Services team will foster a culture of diversity and inclusion and drive innovation for our company and our clients. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

Active Epic certification in MyChart and at least one additional application
3+ years of experience with Epic implementation and/or support
Ability to participate in on-call after hours rotation. Estimated to occur for 1 week every 2-3 months (after hours and weekend on call periods)
Ability to participate in projects and upgrades requiring after hours availability as business needs dictate (for Epic Upgrades, implementations, other application upgrades)
Willing/able to travel approximately 25% of the time as business needs dictate

Nice To Haves

Additional Epic certifications in adjacent Epic modules (ex: Ambulatory, Cadence, etc.)
5+ years of experience with Epic implementation and/or support
Experience maintaining MyChart server configuration
Experience in department build and implementation of Community Connect locations
Team management and mentoring experience, both formal and informal
Proficiency with Excel, Visio, PowerPoint and SharePoint
Proven ability to lead cross-functional teams through clear, effective communication and strategic collaboration

Responsibilities

Provide subject matter expertise in Epic MyChart, including system design, building, testing, and implementation
Collaborate with leadership and end users to design and configure solutions, providing technical and clinical consultation, including workflow analysis and application configuration to support enhancements and issue resolution
Lead multiple small to medium-scale Epic upgrade initiatives and workflow enhancements through all project phases
Lead design and validation sessions, ensuring thorough documentation, follow-up, and issue escalation
Maintain system documentation, including design specifications and build records
Monitor production applications and respond to incidents, including participation in 24/7 on-call support as needed
Execute all phases of testing, including unit, system, and integrated testing for EpicCare Ambulatory workflows
Analyze workflows, data collection, reporting needs, and technical issues to support solution development
Collaborate with training teams to develop and maintain application-specific training materials
Translate business requirements into functional specifications; manage system updates, enhancements, and release testing
Ensure compliance with organizational standards for system configuration and change control
Build and maintain solid relationships with end users, stakeholders, and business partners
Facilitate communication across teams from requirements gathering through implementation
Troubleshoot and resolve application issues, escalating complex problems as appropriate
Maintain deep knowledge of Epic functionality and operational workflows