Advisory Operations Leader, Managing Director

BDO USA, P.C.•Houston, TX

4h•$250,000 - $350,000

About The Position

The Managing Director, Advisory Operations serves as the enterprise leader responsible for designing, implementing, and operating the performance engine of the Advisory service line. This role owns the systems, processes, and data required to drive profitable growth, margin expansion, and productivity improvement at scale. This role ensures Operations acts as a business ownership function, accountable for delivering measurable outcomes across revenue performance, engagement economics, and operational efficiency. The Managing Director, Advisory Operations builds a centralized, scalable operating model that minimizes administrative burden on client-facing professionals while enabling leadership with clear, actionable insights to run the business effectively. The role is also responsible for leading operational integration during major Advisory transformations, ensuring that organizational redesigns, system implementations, and process changes are aligned into a cohesive and efficient operating ecosystem.

Requirements

Bachelor’s degree, required
Fifteen (15) or more years operations required, experience in professional service operations, preferred
Prior supervisory experience, required
Strong leadership and management skills, required
Proven track record of driving revenue growth and margin improvement, leading large-scale operational transformations, building and implementing KPI-driven performance frameworks, required
Deep understanding of financial operations, billing, and collections processes; revenue forecasting and engagement economics; data-driven performance management systems, required
Experience leading cross-functional initiatives with finance, legal, data and BI teams, IT, compliance, and others, required
Strong change leadership skills including expert communication, expert influencing capabilities, expert at elevating performance expectations across teams, expert at adoption of new processes and systems, required
Proven ability to influence senior leadership, align diverse stakeholders, and build trust across functions and teams, required
Proficient in Microsoft Office suite, required
High ownership mentality with accountability for business outcomes
Able to transform teams from task-oriented to outcome-driven
Expert analytical and strategic thinking capabilities
Ability to simplify complex systems and drive scalable solutions
Resilience and persistence in solving complex challenges
Committed to driving continuous improvement across teams and functions
Excellent verbal and written communication skills
Strong analytical and basic research skills related to the retrieval and organization of high volumes of information
Solid organizational skills, especially the ability to meet project deadlines with a focus on details
Ability to successfully multi-task while working independently or within a group environment
Ability to interact effectively with people at all organizational levels of the firm
Capacity to build and maintain strong relationships with internal and client personnel
Ability to encourage team environment on engagements and contribute to the professional development of assigned personnel
Executive presence and ability to act as primary contact on assigned engagements

Nice To Haves

MBA or Master’s degree, preferred
Knowledge and fluency with AI tools and workforce enablement, preferred
Proficient with Smartsheet, preferred
Familiarity with Oracle ERP Platform, preferred

Responsibilities

Advisory performance ownership includes revenue growth, forecast accuracy, margin expansion, utilization and productivity outcomes. All duties align to driving against these measurable results
Leads a fully centralized Advisory Operations function with direct reporting accountability across all Operations teams within Advisory
Designs the operating model for the team to ensure increasingly minimal administrative burden on client-facing staff
Establishes capabilities and competency requirements across all roles and levels
Establishes consistent operating rhythms across practices and eliminates fragmentation and duplicative effort
Focuses on minimal meeting time and maximum transparency to enable focused execution
Aligns prioritization, innovation, and execution across all Advisory practices
Serves as the operational integrator for Advisory restructuring efforts to ensure alignment in organization design, process workflows, and data and reporting systems
Owns strategic implementation of systems at scale in service of revenue growth and margin expansion while retaining or growing quality of delivery
Designs and oversees implementation of reporting at scale including revenue forecasting, staffing plans, financial performance, AP monitoring, and transparent escalation paths across ownership areas
Drives innovation and improvement in all areas of the business that enable top line growth or margin expansion including, but not limited to, billings, collections, AR accuracy, risk management, client onboarding, independence compliance, RISE integration, tooling (including aI), staff upskilling, and actionable insights-based reporting
Establishes clear communication across Advisory activities to ensure alignment, clarity of purpose, and to inspire to drive impact at scale with minimal friction or delay
Defines and documents new processes as needed
Proactively identifies barriers to progress and implements solutions to accelerate impact across the organization
Provides direct supervision for employees within the business
Manages resources as assigned by the National Practice Leader
Fosters a culture that embraces change and accountability
Mentors practice team members in support of operational excellence