Advisor

CPSO•Toronto, ON

7d•Hybrid

About The Position

The College of Physicians and Surgeons of Ontario (CPSO) is seeking a dynamic and professional Advisor to work in their Patient and Public Help Centre and Physician Advisory Service team. In this role you will research and respond to inquiries from physicians, members of the public and other stakeholders related to the College’s policies/practices and relevant health care legislation, keeping current on legislative changes and emerging trends in the healthcare landscape.

Requirements

Relevant post-secondary education and/or equivalent working experience
High degree of professionalism, initiative, self-motivation and independence in carrying out tasks
Excellent client service and communication skills, both oral and written
Excellent organization and time-management skills
Proven ability to multi-task, problem solve and manage heavy volumes of detail-oriented work
Excellent autonomy skills, diplomacy and resourcefulness
Flexible attitude; able to adapt to change and thrive in a fast-paced, team-oriented work environment
Proficient computer and typing skills with proficiency in Office365
Knowledge of Healthcare Legislation, including CPSO regulations and policies, with the ability to interpret and apply information effectively
Flexibility to work overtime during peak periods and perform special assignments/duties as assigned
An understanding of equity, diversity and inclusion principles and their applications

Nice To Haves

Experience working in a regulatory environment would be considered an asset
Knowledge of other College functions including complaints, discipline, quality management, an asset
Fluency in French, an asset

Responsibilities

Responds to inquiries by telephone or in writing from physicians, members of the public and other stakeholders
Provides physician advisory services pertaining to practice management related matters by clarifying health care regulations, policies, and guidelines
Offers information on membership services such as Medicine Professional Corporations, Certificates of Professional Conduct (CPCs), resignations, and other service requests
Guides members of the public on College policies, legislation and other resources to assist them with obtaining the information they need.
Maintains correspondence templates, resource documents and internal reference guides to align with current processes and procedures
Performs added duties and assists other department units where required