Advisor

CPSO•Toronto, ON

1d•Hybrid

About The Position

The College of Physicians and Surgeons of Ontario (CPSO) is seeking a dynamic and professional Advisor to work in their Registration & Membership Services Department. Advisors are a critical part of the team, they act as the information and communication center for applicants, members, and stakeholders. They provide guidance relating to College policies surrounding practice management and registration, Ontario regulations governing licensure, various legislative acts, and other organizational processes across the division. Advisors are also responsible for conducting preliminary assessments of physician credentials to determine licensure eligibility.

Requirements

Relevant post-secondary education and/or equivalent working experience
High degree of professionalism, initiative, self-motivation and independence in carrying out tasks
Excellent client service and communication skills, both oral and written
Excellent organization and time-management skills
Proven ability to multi-task, problem solve and manage heavy volumes of detail-oriented work
Excellent autonomy skills, diplomacy and resourcefulness
Flexible attitude; able to adapt to change and thrive in a fast-paced, team-oriented work environment
Proficient computer and typing skills with proficiency in Office365
Knowledge of Healthcare Legislation, including CPSO regulations and policies, with the ability to interpret and apply information effectively
Flexibility to work overtime during peak periods and perform special assignments/duties as assigned
An understanding of equity, diversity and inclusion principles and their applications

Nice To Haves

Experience working in a regulatory environment would be considered an asset
Knowledge of other College functions including complaints, discipline, quality management, an asset
Fluency in French, an asset

Responsibilities

Responds to membership and registration inquiries by telephone or in writing from physicians, applicants, medical schools and other stakeholders
Provides physician advisory services pertaining to practice management related matters by clarifying health care regulations, policies, and guidelines
Conducts preliminary assessments of qualifications to determine eligibility for College registration, including change of scope and re-entry requirements
Drafts written correspondence to physicians and applicants outlining applicable registration options, while referencing regulations and registration policies
Generates customized application packages for eligible physicians
Screens physician member profiles to identify alerts and registration history
Offers information on membership services such as Medicine Professional Corporations, Certificates of Professional Conduct (CPCs), resignations, and other service requests
Facilitates information sessions for internal and external stakeholders
Maintains correspondence templates, resource documents and internal reference guides to align with current processes and procedures
Performs added duties and assists other department units where required