Advisor - Fulltime

Mountain Equipment Company•Nanaimo, BC

2d•CA$19 - CA$20•Onsite

About The Position

MEC is more than a store; it's a hub for the outdoor community, a leader in sustainability, and a place where employees can be themselves. Members visit MEC for gear and advice on various outdoor activities such as hiking, camping, climbing, cycling, watersports, and snowsports. The Advisor role involves providing exceptional member service by matching people with suitable gear, sharing real-world product experience, assisting with visual merchandising, and supporting other staff members. This role offers opportunities for growth and learning for individuals passionate about the outdoors, gear, and connecting with people.

Requirements

You like working with a diverse, inclusive, hands-on, collaborative team.
You’re passionate about the outdoors.
You want to connect people with quality products to encourage active outdoor lives.
You’re a “can do” person who likes to learn new things.
Your skill set includes personal integrity and awareness, customer focus, initiative and character, teamwork and the ability to develop yourself and others.
You have a good natured, outgoing welcoming vibe and genuinely like helping people.
Customer service is not just your skill, it’s your mindset. You’ll go out of your way to provide an excellent member experience.
You can lift 50 lb. and walk 10,000 steps per day.
Fully open availability to work Saturdays or Sundays.

Nice To Haves

Product knowledge in camping, cycling, packs or any other outdoor activity is a great asset.
Previous retail or customer service experience is a plus, not a must.
You’re curious about gear and want to learn more – we’ll provide training to build your skills.
Bonus points if you’re also available to work a variety of shifts between Monday and Friday, 7:00am and 9:00pm.

Responsibilities

Chat with members about products and connect them with what they’re looking for.
Ask open-ended questions to understand members’ needs.
Share product knowledge and industry-leading advice on gear, including personal recommendations.
Be part of a team of staffers who takes pride in keeping the store in tip-top shape.
Help behind the scenes to organize inventory and get members the products they need.
Spread the word about MEC events and services.
Learn about new products, technology and features (including sustainability).
Help more people in Canada get active outside, whether that means planning for a family camping trip or a massive backcountry expedition.

Benefits

Competitive hourly rate and clear pay increase program.
Discounts on gear for pretty much every outdoor activity out there – including bikes, and much more.
Extended health and dental plans for you and your eligible immediate family members (for applicable employment Statuses).
Paid time off each year to enjoy an outdoor activity of your choice.
Opportunities to join outdoor excursions with other MEC staffers.
Equipment Demonstration Program (EDP) – gear rental program.
Support for that big, expedition style adventure that you have been dreaming of.
Access to confidential mental health support, and other work/life support services at no cost to you.
Training and product knowledge.
Growth opportunities.