Advisor Transitions Specialist Greater Des Moines, Iowa

Docupace Technologies LLC•Des Moines, IA

8d•Onsite

About The Position

Docupace is seeking an Advisor Transition Specialist in the Greater Des Moines, Iowa area to support the successful implementation and delivery of our Advisor Transition solution. This role is ideal for a detail-oriented, client-focused professional who enjoys combining technology, problem-solving, and financial services. You’ll work closely with clients and internal teams to configure, test, troubleshoot, and support advisor transitions between Broker-Dealer firms and agencies, helping ensure a smooth and efficient transition experience. Our Advisor Transition Specialist is central to our successful implementation of the Docupace Advisor Transition Product for financial advisors transferring between Broker-Dealer firms/agencies. You will apply professional knowledge, skills, and training to contribute to business and technical definition, configuration, testing, enhancements, production support, table updates, and the implementation of IT business solutions. Strong proficiency in using Microsoft Excel Vlookup and Pivot Tables.

Requirements

Bachelor’s Degree or equivalent experience in IT or business-related field
1-3 years of work experience
Prior experience in the financial services industry, with direct exposure to both broker-dealer and RIA operations, especially recruiting and advisor onboarding
Strong command of industry terminology (e.g., FINRA/SEC rules, disclosures, form requirements) and familiarity with core operational workflows
Exceptional customer service skills, with the ability to communicate clearly and professionally both verbally and in writing to external clients in a fast-paced environment
Proven client-facing communication with strong interpersonal and consulting skills, including the ability to build trust and confidence with all levels of employees, including senior executives.
Proven experience demonstrating strong problem-solving skills, with a high degree of attention to detail.
Proven skills and competency using Microsoft Excel, including advanced functions like Vlookup.
Strong organizational skills with the ability to work independently and prioritize multiple tasks and priorities while meeting deadlines in a fast-paced environment.

Responsibilities

Assists in formulating and defining system scope and objectives through best practice research and fact-finding, combined with knowledge of applicable business systems and industry requirements.
Responsible for planning, estimating, and tracking work deliverables.
Works with others to develop and/or modify processes to resolve simple business problems by using IT solutions, including analysis of business and user needs, documenting business requirements, and translating business requirements into functional requirements.
Supports design, build, and test planning phases for smaller scope enhancements and projects
With direction, provides assistance in evaluating technology alternatives by performing requested data collection and/or analysis.
Applies relevant new information technology products/services to business projects and analysis. Supports users, production activities, and training/ business procedural development.
Perform system maintenance, including form updates, domain updates to meet client specifications, form data mapping, creating test scripts, and performing
Documentation of supporting systems
Technical and business specifications for statement of work
Explain to clients how the process works, communicate the steps of the process, troubleshoot any issues, and resolve.