Advisor, Third Party Returns/Reverse Logistics

Cardinal Health•Indianapolis, MI

1d•$67,500 - $96,300

About The Position

Transformation enables the organization to drive complex and transformational programs through disciplined project/program management and change management strategies. Global Process Owners are responsible for standardizing process and policies as well as continuous improvement initiatives across functional silos, and geographic and business unit boundaries for end-to-end process. This job family analyzes service delivery metrics to identify opportunities for improvement, manage outcomes (financial, quality, risk and compliance) for all process design and implementation changes. Global Process Owners identify, prioritize and recommend technology and process-related investments to decision-making bodies to improve policy, procedures or process. The Advisor, Third Party Returns/Reverse Logistics will be the day-to-day liaison between third party returns processors and Cardinal Health, which includes Operations, Sales, Finance, Sourcing, QRA, Legal, Commercial Enablement, and Accounting.

Requirements

Bachelor's degree in related field, or equivalent work experience, preferred
4-8 + years of pharmaceutical logistics/operations industry experience, preferred
Experience in high volume logistics with an emphasis on customer focus and operational excellence preferred; reverse logistics environment a plus
Project management experience preferred, but not required
Prior Lean Certification preferred (White Belt, Yellow Belt, Kaizen Leader Training)
Proficiency in Microsoft Excel and PowerPoint
Possess strong analytical and problem-solving skills (Manhattan or SAP experience is a plus)
Ability to work in dynamic, cross-functional teams in a matrixed environment while demonstrating strong work ethic and high degree of flexibility
Ability to think strategically as well as execute on day-to-day activity with general guidance
Effective interpersonal and negotiating skills, ability to influence others, conflict resolution and facilitation skills to successfully carry out responsibilities
Strong communication skills
Strong executive presence with ability to lead, message, and partner across and upwards
Ability to travel 10-15%

Responsibilities

Provide returns subject matter expertise across all programs (pre-funded, pass thru and DC)
Monitors contractual compliance between Cardinal Health and third party returns processors
Streamlines business flow with third parties and internal teams
Ability to identify and implement improvements across people, process, and technology. Ensuring the change is managed for internal and external resources and that processes continue to adhere to quality standards
Supports improvement of key performance indicators (KPIs) of the reverse logistics function, compiling monthly summaries of all returns costs and volumes and reviews them with leadership to monitor financial health
Participates in calls with third party processor and QBRs
Identifies and trains sales on best practices related to our third party returns program such as preferred contractual language and program adherence