Advisor, Public affairs and public relations

Desjardins • Montreal, QC

4d

About The Position

As a public affairs and public relations advisor, you help maintain the organization’s image and promote policies and programs for external audiences through public relations, media relations, lobbying and institutional affairs. You handle complaints to improve strained relationships with members/clients and protect the organization’s reputation and brand image. You advise and assist clients and partners as part of complaint resolution interventions. You support the more experienced professionals in your unit and actively help institute tools for your line of work. You help develop recommendations, solutions and action plans based on the organization’s objectives and priorities. You conduct research and preliminary analysis and develop initial outlines of tools and processes. You help solve problems using your analytical skills and extensive knowledge of the line of business. You interact with stakeholders working in other fields. Interpersonal savvy is therefore essential. More specifically, you will be required to :
Handle information requests and complaints from members, clients and sectors of the organization in accordance with the complaint handling policy and process
Diagnose issues, challenges and needs to determine target outcomes
Help develop and implement objectives, solutions, policies, programs and action plans
Analyze data and issues, assist with studies, help develop recommendations and prepare reports.

Requirements

• Bachelor's degree in a related field
• A minimum of one year of relevant experience
• Knowledge of French is required
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Nice To Haves

• Other combinations of qualifications and relevant experience may be considered
• Ambiguity
• Business insight
• Communicates effectively
• Complexity
• Decision quality
• Ensures accountability
• Interpersonal Savvy
• Resilient
• Situational adaptability
• Stakeholders

Responsibilities

• Handle information requests and complaints from members, clients and sectors of the organization in accordance with the complaint handling policy and process
• Diagnose issues, challenges and needs to determine target outcomes
• Help develop and implement objectives, solutions, policies, programs and action plans
• Analyze data and issues, assist with studies, help develop recommendations and prepare reports

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level