J. P. Morgan Wealth Management - Advisor Onboarding Associate

JPMorgan Chase & Co.•Columbus, OH

About The Position

As an Advisor Onboarding Associate on the J.P. Morgan Wealth Management Advisor Onboarding Team, you will coordinate onboarding for newly hired advisors and serve as their primary point of contact. You will guide advisors through licensing, registration, exam preparation, and technology setup, communicating expectations and monitoring deadlines. You will work with Recruiting, Human Resources, Licensing and Registration, Technology, and field management to resolve issues and provide a consistent onboarding experience. The role also contributes to process, efficiency, and control improvements across the onboarding program.

Requirements

At least three years of experience in the brokerage or financial services industry.
Experience coordinating multiple activities, deadlines, and stakeholder communications within an onboarding, licensing, operational, or comparable program.
Knowledge of securities registration or insurance licensing processes, including licensing documentation, exam scheduling, or related regulatory requirements.
Experience communicating procedural requirements, timelines, and status updates to employees, managers, and business partners.
Ability to monitor progress against established plans, deadlines, and service-level requirements.
Ability to identify, document, and escalate operational issues and risks.
Experience analyzing data or trends to support decisions and process improvements.
Experience creating process, procedure, or program documentation.
Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook.
Ability to coordinate work across multiple business teams and manage competing deadlines.
Ability to perform the role’s responsibilities accurately and according to established procedures.

Nice To Haves

Bachelor’s degree.
Experience supporting advisor or banker onboarding and licensing programs.
Working knowledge of the FINRA Form U4 process, Series 7 and Series 66 examination scheduling, and life and health insurance licensing.
Experience coordinating insurance carrier appointments.
Experience supporting process improvement or operational control initiatives.
Proficiency in Microsoft Visio.
Familiarity with Chase Wealth Management or J.P. Morgan Securities business operations.

Responsibilities

Serve as the primary point of contact for advisors and field management throughout the Advisor Onboarding Program.
Host onboarding calls covering program expectations, licensing requirements, timelines, study resources, testing deadlines, and exam-attempt guidelines.
Initiate securities registration, insurance licensing, carrier appointments, and related onboarding activities for assigned advisors.
Coordinate with Recruiting, Human Resources, Licensing and Registration, Technology, and field leadership to deliver a consistent onboarding experience.
Order licensing study materials and develop study calendars for required coursework and exam preparation.
Schedule licensing examinations within required time frames and administer applicable retest policies and procedures.
Monitor advisor progress against study plans, testing deadlines, and onboarding requirements, escalating risks or issues to management when appropriate.
Connect advisors with tutoring, vendor support, tools, and other resources during the licensing and registration process.
Manage hardware and software requests, track technology deployment, coordinate installation and setup, and resolve readiness issues.
Maintain established service-level requirements and communicate expectations, deadlines, and status updates to advisors and field management.
Partner with internal teams to resolve onboarding issues and implement process, efficiency, and control improvements.

Benefits

Competitive total rewards package including base salary; eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
Comprehensive health care coverage.
On-site health and wellness centers.
Retirement savings plan.
Backup childcare.
Tuition reimbursement.
Mental health support.
Financial coaching.

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