Advisor, IT End User Services

Enbridge • Calgary, AB

6d • Hybrid

About The Position

At Enbridge, we are committed to delivering safe, reliable energy while driving operational excellence, innovation, and business value through technology. We are looking for an Advisor, IT End User Services, who will play a key role in ensuring high-quality end-user support services, overseeing managed service performance, and driving continuous improvement initiatives. Working closely with business and IT stakeholders, you will help shape demand, prioritize work, and ensure successful delivery of technology solutions that support business objectives. Apply today for this exciting chance to create an impact at Enbridge!

Requirements

• Post-secondary degree or diploma in Information Technology, Telecommunications, or a related field, combined with 4+ years of progressive experience in end-user support within a medium to large enterprise environment.
• Strong technical troubleshooting expertise with experience driving process improvements, operational excellence, and service delivery enhancements.
• Demonstrated experience supporting senior executives and managing technology requirements for corporate meetings and special events.
• Knowledge of demand management, project coordination, systems implementation, IT operations, and end-user technology support.
• Experience in presenting to a wide range of stakeholders including business engagement advisors/Directors, senior executives, and governance committees.
• Exceptional communication and relationship management skills with the ability to engage stakeholders at all levels, including executives, directors, business partners, and external vendors.
• Proven ability to balance competing priorities, manage multiple demands simultaneously, and make sound decisions in a fast-paced environment.
• Collaborative team player with strong analytical, organizational, and leadership skills, capable of influencing outcomes and driving results without direct authority.
• Capable of performing strategic analysis and planning, ability to see the big picture and maintain, analyze and report on a moderate and varied portfolio of demand.

Responsibilities

• Act as the primary liaison between Business Partners, IT teams, and managed service providers to ensure end-user support services meet operational expectations and service standards.
• Drive continuous improvement by analyzing support processes, identifying service gaps, and implementing standardized solutions to enhance efficiency and user experience.
• Support the full demand management lifecycle by evaluating, prioritizing, documenting, and converting approved business demands into deliverable work packages.
• Collaborate with stakeholders to define business requirements, user stories, acceptance criteria, and testing plans to support successful solution delivery.
• Coordinate user acceptance testing, release planning, and deployment activities to ensure seamless implementation of new services and enhancements.
• Provide backup executive support for senior leadership, Board of Directors meetings, annual meetings, and other high-profile corporate events.
• Build and maintain strong relationships across business and technology teams to improve demand throughput, optimize resource utilization, and enhance client satisfaction.
• Interfaces with Managed Service Provider to identify and close gaps in executing support procedures.

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree