Advisor HR - Dakota City
About The Position
This position will provide process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via ServiceNow), chat, and phone support. Responsibilities include managing high volume walk-up support, incoming support calls routed to the People Operations team, resolving first-level support requests, and handling other related tasks as needed. Some of these processes include intake data, update team members' personal information, HR system navigation, and LOA support and navigation. In addition, this role will monitor HR inboxes and respond directly or escalate issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership.
Requirements
- Bachelors degree or equivalent combination of education and experience
- 2+ years relevant customer support role and past data entry experience
- Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output.
- Proficient in Microsoft Excel, Word, and Power point.
- Excellent communication skills, both verbal and written
- Excellent customer service skills
- Basic analytical and trouble-shooting skills
- Planning and organizational skills
- Detail-oriented
- Work well in a team environment
- Able to work in a fast-paced environment
- Able to multi-task when applicable
- Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization.
- Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints.
- Perseveres to locate necessary data quickly to support customer resolution
- Consistently delivers high-quality, timely work resulting in highly satisfied customers
- Passion for learning
Nice To Haves
- Understanding of HR systems and processes is a plus.
- Familiarity with SAP/HR and Workday not required but highly valued
- Team player
Responsibilities
- Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support)
- Review and update of key business processes and general master data components
- Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met
- Managing high volume walk-up support
- Handling incoming support calls routed to the People Operations team
- Resolving first-level support requests
- Handling other related tasks as needed
- Intake data
- Update team members' personal information
- HR system navigation
- LOA support and navigation
- Monitor HR inboxes and respond directly or escalate issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership
Benefits
- Annual Incentive Plan: No
- Long-Term Incentive Plan: No
- Relocation Assistance Eligible: No
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
