Advisor, Grades 6-12

Stride, Inc. • Maumee, OH

1d • Hybrid

About The Position

The Advisor is the key coordinator and drives the activities of the student and family support team. The Advisor supports a high touch approach to educational support and has superior customer service skills and a commitment and desire to provide the best experience possible for their students and families. K12, a Stride Company, believes in Education for ANYONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better. Passionate Educators are needed at Ohio Virtual Academy (OHVA). We want you to be a part of our talented team! The mission of Ohio Virtual Academy (OHVA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. The Advisor, Grades 6-12 is the key coordinator and drives the activities of the student and family support team. The Advisor supports a high touch approach to educational support and has superior customer service skills and a commitment and desire to provide the best experience possible for their students and families.

Requirements

• State of Ohio Paraprofessional Certification
• Associate Degree in Social Services AND 1 or more years of experience in a customer service environment OR Equivalent combination of education and experience
• Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.)
• Web proficiency
• The ability to clear required background check

Nice To Haves

• Strong written and verbal communication skills
• Excellent problem-solving skills
• Organizational skills, multi-tasking abilities
• Ability to work without direct supervision
• Flexible schedule
• Ability to travel up to 30%
• Bachelor's degree in social services, Liberal Arts, or Business.
• Experience working with the proposed age group
• Experience supporting adults and children in the use of technology
• An ability to learn new technology tools quickly (e.g., database and web-based tools)
• An ability to support and guide adults as well as students

Responsibilities

• Oversees the entire on-boarding process for assigned students
• Serves as a single point of contact after placement, ensuring students have all necessary equipment, and know how and when to access their courses
• Contacts late starting or missing students by phone and works to quickly on board them
• Plans and delivers online orientation sessions
• Monitors student participation
• Coordinates with K12 for the delivery of monthly online parent training events
• Moderates homeroom/advisory activities and creates required collateral, e.g. PowerPoint decks, handouts, etc.
• Serves as a liaison between the student and other academic teachers and administration
• Completes "win back" calls for students wishing to withdraw
• Examines academic progress and activity of students on their caseload on a regular basis
• Initiates recurring contact by phone with students and their families when students begin showing signs of failure/struggle as determined by grades, missed logins, course activity, and number of missing assignments
• Arranges and moderates advisor/parent/student/teacher conferences as needed to address performance concerns
• Assists students in creating a personal action plan
• Contacts every student on their caseload by phone for a regularly scheduled conference call
• Answers all phone calls from students, staff and parents
• Sends out daily and weekly blasts of important school-level information
• Assists with planning and implementing standardized testing
• Attends staff meetings
• Attends and participates in school and K12 sponsored Professional Development Events
• Assists in the development and updating of school policies and procedures via the student and parent handbooks

Benefits

• medical, dental, and vision insurance
• STRS/SERS Retirement
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree