Advisor Customer Support

Gainwell Technologies LLC•Roseville, CA

4d•$75,300 - $107,500•Onsite

About The Position

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary Your role in our mission

Requirements

Bachelor's degree or equivalent combination of education and experience
Nine or more years of functional area experience (i.e. finance, human resources, procurement, information technology, etc.)
Experience working with organizational functional and personnel
Experience working with fax machines, computer software and telephone technology
Experience working with help desk software
Strong business and analytical problem solving skills.
Strong communications skills.
Ability to work independently.
Ability to develop and apply creative, innovative solutions to address business problems.
Ability to understand and apply regulations applying to functional area.
Ability to collaborate across multiple organization structures.

Nice To Haves

Bachelor's degree in business management or related field preferred

Responsibilities

Analyzes more complex inquiries through use of personal knowledge of the particular functional subject matter.
Augments knowledge with reference materials as needed.
Provides response and takes appropriate action to resolve.
May interact directly with original requestor, advise others on how to respond or in very limited cases escalates to a higher level if needed.
Initiates, researches and develops content to contribute to a shared knowledge database to facilitate response consistency and to document more complex issue resolution.
Monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquiries.
Assists less experienced staff in developing appropriate responses.
Ensures management awareness of problems that are severe, repetitive or that exceed performance or service level targets.
Conducts quality review of all functional area trouble tickets and provides additional staff training if required.
Consults with management and/or business organization management to develop/implement appropriate response/resolutions for more complex issues.