Advisor, Customer Intelligence & Operations (OpEx Business Architect Lead)

Oriental Bank•San Juan, PR

1d•Hybrid

About The Position

The Advisor, OpEx (Business Architect Lead) plays a key role in structuring Oriental’s operations in terms of its governance structure, operational processes, automation, and business information. The primary focus is the Back-office operations automation that link these aspects of Oriental's operations together. The Advisor works with the Operational Design & Automation Manager and team to develop an integrated view of the operations using a repeatable approach, cohesive framework, and available industry standard techniques. Position works hybrid and reports to San Juan, PR.

Requirements

Bachelor’s degree in business, Computer Science, Engineering, or a related field.
5+ years of experience in business process automation, with at least 3+ years in a senior role.
Proven expertise in Robotic Process Automation (RPA), Artificial Intelligence (AI), Machine Learning (ML), or other automation technologies.
Strong background in business process management and reengineering.
Experience working with cross-functional teams to deliver automation solutions in complex environments.
Deep knowledge of RPA tools such as UiPath, Automation Anywhere, Blue Prism, or similar platforms.
Strong problem-solving and analytical skills, with the ability to translate business needs into technical solutions.
Excellent stakeholder management, communication, and presentation skills.
Experience with process modeling, business analysis, and process optimization techniques.
Strong project management skills with a focus on delivering high-quality solutions on time.
Ability to think strategically and drive long-term automation initiatives.
Strong leadership skills with the ability to inspire, mentor, and manage cross-functional teams.
Deep understanding of both business and technical aspects of automation.
Ability to manage multiple priorities and work under pressure to meet deadlines.
Results-driven, with a focus on delivering measurable business outcomes.
Legally authorized to work in the US is required.
This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Nice To Haves

A master’s degree or certifications in automation, business process management, or related technologies is a plus.

Responsibilities

Lead and develop a high‑performing team of business architects and automation specialists.
Define and enforce lifecycle development standards for automation solutions, from design to monitoring, aligned with institutional policies.
Mentor junior and senior architects, sharing best practices and providing technical guidance.
Manage team capacity, priorities, and multiple projects to ensure on‑time, on‑scope, and on‑budget delivery.
Design end‑to‑end automation solutions aligned with business goals, including architecture, implementation, and scalability.
Identify and drive continuous improvement, optimization, and performance of automation solutions.
Lead POCs and evaluation of new automation technologies before full‑scale adoption.
Partner with business, IT, security, and project teams to gather requirements, mitigate risk, and ensure compliant delivery (IT, SOX, regulatory).
Establish and maintain automation frameworks, documentation, KPIs, and success metrics to measure impact.
Report progress, outcomes, and insights to senior leadership while promoting a culture of responsible automation.