Advisor, Client Experience

LGI Healthcare Solutions Santé Inc. • Montreal, QC

85d • Hybrid

About The Position

Are you looking to advance your career by joining a team of passionate and motivated professionals who bring their talents to the healthcare system? Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility, teamwork, learning, and excellence.

What will your days be like at LGI Healthcare Solutions? You will support customers in the optimal use of LGI Healthcare Solutions' financial management solution (FMMS). You will deliver quality customer support on time. You will process and resolve queries promptly to achieve the level of service negotiated with customers.

Requirements

• Have a minimum of 1-2 years' experience in the deployment and/or support of financial resource management information systems and/or accounting in the healthcare sector.
• Knowledge of GRF-GRM / FMMS software packages
• Knowledge of the Quebec healthcare environment
• Proficiency in accounting concepts.
• Knowledge of a budget cycle (asset).
• Must have strong customer service skills.
• Good command of the Office Suite (Word, Outlook, etc.).
• Strong teamwork skills.
• Interpersonal skills & empathy.
• Self-motivated.
• This position must be fluently bilingual (French and English) as the candidate will be responsible for working with documentation in both French and English and communicating, orally and in writing, with both French-speaking and English-speaking partners/clients/suppliers/colleagues.

Responsibilities

• Provide first-level customer service by creating and handling requests, documenting them, resolving them, and following up until they are closed;
• Reproduce the problem or anomaly described by the external customer in the use of the software on internal databases to direct the correction to the right department;
• Prioritize customer requests according to the severity of the problem, to identify situations that may require escalation;
• Create change requests and improvement requests and have them reviewed by the expert;
• Writing and/or reviewing documentation for customers;
• Occasional participation in quality control activities and delivery of releases.
• Ensure continuous learning of administrative solutions through self-training with a view to versatility.

Benefits

• Remote, in-office, or hybrid work, with the option of flexible hours to promote balance and performance
• Group insurance plan and group RRSP with employer participation in effect from day one
• Minimum of 3 weeks vacation + 5 days personal leave per year
• Access to a telemedicine service and a complete assistance program for all employees and their family
• Access to a leading e-learning platform and hours allocated for training and professional development
• More than 40 years of expertise in the health IT field opens the door to many career opportunities
• Projects integrating Agile methodology
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed