Advisor, Business Strategy - AI Enablement

Northwell Health

About The Position

This position supports the development and execution of enterprise AI enablement strategies that promote AI literacy, organizational readiness for AI transformation, and effective use of AI-enabled products across Northwell. This position will be tasked with understanding how / where employees are using AI effectively, identifying areas of opportunity for increased AI utilization, & leading strategy creation & cross-functional program operations to remove barriers to AI adoption. Working collaboratively with business, operational, technical, and leadership stakeholders, the role will be integrally involved with the following major initiatives: AI Education: Helping Northwell’s large & diverse workforce build foundational AI competencies through building & scaling an enterprise AI learning function. This will include the selection / management of AI Education vendors, the curation of multiple general / tailored curriculums, & the evaluation & reporting of program success to inform strategic decision making. AI Community Development: including origination, recruitment & ongoing management of an AI Super User Network / Community of Practice, intended to disseminate knowledge, cultivate & empower AI champions, & expand peer-driven AI collaboration. AI Enterprise platform rollouts: contributing as a customer success advisor, ensuring programs contain / leverage elements that ensure the workforce is being enabled to support responsible, effective, & maximally value accretive AI usage.

Requirements

Broad familiarity with AI technology & market trends – including Large Language Models, AI “Agents” & autonomous reasoning systems, Natural Language Processing, Machine Learning, etc.
Strong understanding of how to translate AI knowledge into practical workforce enablement models that strengthen generalized AI competencies & incorporation of AI products/tools into their completion of day-to-day tasks.
The ability to help grow and operationalize strategic programs through close collaboration with business, operational, technical, education, and leadership stakeholders.
Top-tier project and program coordination skills, including comfort managing multiple initiatives simultaneously while maintaining focus on execution, scale, and measurable impact.
Excellent written and verbal communication skills, including the ability to “translate” complex AI capabilities, relative platform strengths/weaknesses, & learning strategies into clear recommendations for diverse stakeholder groups.
Running the evaluation of - & relationship management with - AI Education vendors
Overseeing day-to-day platform operations, including license allocation/redistribution decisions, program communications to users, support channel setup, etc.
Designing tailored “learning paths” (general, role-specific, product, specific, etc.) curating AI topics, & evaluating & improving the quality of 3 rd party educational materials.
Defining Education program KPIs, overseeing processes around their measurement, & driving reporting for executive audiences, Areas of focus include educational engagement & increases in basic AI competencies
Establishing group charter[s] & defining key activities / benefits / participant requirements
Identifying, recruiting, organizing, and activating skilled AI practitioners and power users across the organization to support broader enablement, knowledge-sharing, and departmental adoption needs.
Organizing the contributions of the cross functional stakeholder sets that will be required for ongoing facilitation of these user networks
Familiarity with enterprise productivity and workflow platforms that are increasingly incorporating AI features, with pre-existing (or the ability to develop) working knowledge of tools such as Gemini Enterprise, ServiceNow, Salesforce, Epic, or similar platforms with LLM-drive / Agentic AI capabilities
Able to assess and communicate the relative strengths, limitations, and ideal use cases of available AI tools and platforms to support solutioning, prioritization, and adoption decisions.
Ability to liaise effectively with platform, product, and operational teams to validate platform capabilities and ensure accurate, actionable guidance is disseminated to users.
Experience supporting platform adoption and customer success-style enablement, including defining priority areas for engagement, segmenting user activity to inform activation strategies, designing and/or leading, product-specific training programs such as leadership or departmental workshops, drafting advanced utilization guidance, etc.
Bachelor's Degree required, or equivalent combination of education and related experience.
5 - 7 years of relevant experience required

Nice To Haves

leadership / management experience preferred

Responsibilities

Collaborates with senior leadership to identify prospective partners to ensure health system's strategic, sustainable growth, through the creation of strategic alliances with like-minded and culturally aligned providers in key market areas.
Works collaboratively with internal stakeholders to identify partnership opportunities, mutual goals/objectives, and strategic alliances.
Recognizes opportunities to collaborate in the development of innovative solutions to reduce costs and achieve operational efficiencies.
Evaluates new initiatives based on their projected impact on organization operations, financial standing, and market position; recognizes program expansion opportunities and interfaces with internal stakeholders to recommend growth initiatives.
Serves as technical advisor to management as needed; Collaborates with internal stakeholders to organize and analyze information related to business models for new initiatives.
Provides technical guidance in terms of evaluating the likely financial impact of proposed new services; works with the leadership to establish infrastructure, identify resources, setup and operationalize initiatives.
Assist in identifying strategic partners.
Serves as liaison and fosters communication between organizations as applicable.
Develops and determines priorities, and monitors status of initiatives to ensure that they are achieving expected goals and objectives; assists in managing small to medium sized project budgets by providing continued support in preparation and allocation of funds.
Assists in implementation of Human Resources plans to achieve strategic goals and objectives including organizational development, recruiting, compensation, training and development, and employee engagement and relations; ensures compliance with federal, state and local laws, regulatory requirements and Joint Commission standards.
Performs related duties as required.