Advice Line RN - OBGYN Jefferson Street

Carilion Medical Center•Roanoke, VA

7d•Onsite

About The Position

The RN Advice Line provides triage support for incoming calls, coordinates patient care needs, and supports clinical decision making through assessment and communication. The RN Advice Line Triages incoming clinical calls and provides nursing coordination for patients of all ages. Assesses caller needs, gathers clinical information, and determines appropriate care actions. Provides patient education and guidance, determining urgency of care and appropriate level of service. Documents all encounters accurately and timely in the electronic medical record. Coordinates communication of physician orders to clinical staff and updates scheduling as needed. Monitors laboratory orders and results, ensuring timely collection, reporting, and follow-up actions. Communicates lab results and treatment changes to providers and patients. Collaborates with administrative and billing staff to ensure completion of orders and care plans. Serves as a resource for referrals, clinical review, and coordination of patient services. Addresses customer concerns, resolves issues, and escalates when necessary to leadership. Collaborates with clinical leaders to support staff competency and development. Participates in performance improvement activities, including chart review and data collection. Supports home visits or clinical care delivery as needed based on operational demand. Uses critical thinking and multitasking skills to manage multiple calls and priorities simultaneously. Schedules appointments, processes referrals, and collects patient demographic and insurance information. Provides medication refill support and answers patient clinical questions. Utilizes electronic systems to document care and support communication across teams. Serves as a patient advocate and provides psychosocial and cultural support. Applies knowledge of growth and development to provide age-appropriate care. Supports quality improvement and service enhancement initiatives.

Requirements

Graduate of a school of professional nursing required.
Minimum of 5 years of nursing experience required, including critical care and inpatient experience.
Current Registered Nurse license in the Commonwealth of Virginia required or eligibility to obtain licensure required.
BLS required.
Keyboarding skills and proficiency with electronic medical records required.
Advanced clinical knowledge across multiple specialties required.
Strong communication and critical thinking skills required.
Ability to establish rapport and effectively communicate with patients over the phone.

Responsibilities

Triage incoming clinical calls and provide nursing coordination for patients of all ages.
Assess caller needs, gather clinical information, and determine appropriate care actions.
Provide patient education and guidance, determining urgency of care and appropriate level of service.
Document all encounters accurately and timely in the electronic medical record.
Coordinate communication of physician orders to clinical staff and update scheduling as needed.
Monitor laboratory orders and results, ensuring timely collection, reporting, and follow-up actions.
Communicate lab results and treatment changes to providers and patients.
Collaborate with administrative and billing staff to ensure completion of orders and care plans.
Serve as a resource for referrals, clinical review, and coordination of patient services.
Address customer concerns, resolve issues, and escalate when necessary to leadership.
Collaborate with clinical leaders to support staff competency and development.
Participate in performance improvement activities, including chart review and data collection.
Support home visits or clinical care delivery as needed based on operational demand.
Use critical thinking and multitasking skills to manage multiple calls and priorities simultaneously.
Schedule appointments, process referrals, and collect patient demographic and insurance information.
Provide medication refill support and answer patient clinical questions.
Utilize electronic systems to document care and support communication across teams.
Serve as a patient advocate and provide psychosocial and cultural support.
Apply knowledge of growth and development to provide age-appropriate care.
Support quality improvement and service enhancement initiatives.