Adventure Park Coordinator (LTE) - NEW Zoo
About The Position
Brown County is seeking an energetic individual to be an Adventure Park Coordinator (LTE) at the Adventure Park at the NEW Zoo. The coordinator will assist in daily operations and maintenance of the Adventure Park located at the NEW Zoo in Suamico, WI. The Adventure Park consists of an aerial challenge course, dual racing 1,000-foot zip-lines, 32-foot-high climbing wall, kid’s kourse, canopy tour, and fat bike, snowshoe, cross country ski rental fleet. The coordinator will be responsible for guaranteeing exceptional customer service to our guests from start to finish. This position is in a growing and quickly evolving adventure park industry. Job duties will include providing exceptional customer service, vending and ticket sales, cash handling, proper use/inspection/fitting of personal protection equipment, program development and facilitation, assisting with staff hiring and training, scheduling, and course inspection/maintenance. Primary focus is on SAFE overall Adventure Park operations, and program facilitation. Performs point of sale operations following county cash handling policies. Supervise and schedule Adventure Park guides. Will assist with performing adventure course inspection and maintenance. Assist in hiring and training staff. Develop and facilitate experiential education group programs. Coordinates daily operations of rental programs.
Requirements
- Must be 18 years or older
- Able to complete the appropriate training and maintain certifications through ACCT
- Energetic and exceptional attitude
- Knowledge of Adventure Park operations
- Ability to learn point of sale system and cash handling
- Knowledge in hiring and training staff
- Ability to create and implement new programs
- Ability to be active for an entire 8+ hour shift
- Ability to learn and apply advanced technical skills
- Ability to remain professional
- Knowledge in facilitation experience or the ability/interest to learn group facilitation theory
- Ability to work the required hours of the position
Nice To Haves
- Bachelor's Degree in Education, Outdoor Education, Marketing, or Communications preferred
- Group program planning and facilitation experience preferred
Responsibilities
- Guarantee exceptional customer service to our guests from start to finish.
- Vending and ticket sales
- Cash handling
- Proper use/inspection/fitting of personal protection equipment
- Program development and facilitation
- Assisting with staff hiring and training
- Scheduling
- Course inspection/maintenance
- SAFE overall Adventure Park operations, and program facilitation
- Perform point of sale operations following county cash handling policies
- Supervise and schedule Adventure Park guides
- Perform adventure course inspection and maintenance
- Assist in hiring and training staff
- Develop and facilitate experiential education group programs
- Coordinate daily operations of rental programs
- Ensure a safe and enjoyable adventure for visitors.
- Guarantee high customer service standards.
- Maintain quality working relationships with co-workers and visitors.
- Lead admissions and concessions sales.
- Aid in maintaining the building, grounds, and courses.
- Keep records as required by supervisor.
- Lead equipment program operations.
- Assist in supervision of daily operation of the park.
- Aid in inspections and documenting inspections of ziplines, aerial challenge course, kids kourse, climbing wall, and aerial canopy tour.
- Create and execute new programming.
- Provide supervision and leadership in the absence of the Adventure Park Supervisor.
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What This Job Offers
Career Level
Entry Level
