Adventure Guide - Leadership Track

Go Ape USA•Springfield, VA

20h•Onsite

About The Position

As a Go Ape Outdoor Adventure Guide, you'll instruct participants through our treetop adventure courses and ground-based activities, deliver exceptional guest experiences, and help us maintain the safety standards we're known for. Go Ape South Run is seeking motivated Guides who are interested in becoming a Shift Lead and other leadership roles. Candidates for this position must be 18 years of age or older at time of hire. If under 18, please review our career site for other opportunities that may accommodate minors.

Requirements

Must be 18 years of age or older at time of hire.
No prior experience necessary, but previous customer service, guest service, instructive, teaching, safety, or recreation experience is beneficial.
Strong communication and interpersonal skills, with the ability to connect with diverse groups of participants.
Ability to handle challenging situations with composure.
Must undergo and successfully complete Go Ape Adventure Guide and Internal First Aid training.
A passion for the outdoors, adventure, and fostering a sense of community through shared experiences.

Responsibilities

Conduct pre-course safety briefings, demonstrating proper usage of safety equipment and protocols.
Monitor participants while they navigate through treetop obstacles, ensuring compliance with safety guidelines.
React promptly and effectively to any safety concerns or emergencies, providing assistance and support when necessary.
Regularly inspect and maintain equipment and personal protective equipment (PPE) to guarantee its safety and functionality.
Welcome and engage with participants, creating a friendly and inclusive atmosphere for all guests.
Instruct participants on proper techniques for navigating zip lines and treetop obstacles, as well as other ground-based activities (axe throwing, nets course, outdoor escape room).
Encourage and motivate individuals to overcome challenges, fostering a positive and supportive environment.
Assist participants who may be hesitant or facing difficulties, ensuring their confidence and enjoyment throughout the course.
Celebrate with guests after the completion of their adventure, encouraging and escalating feedback, awarding return incentives, and promoting merchandise.
Provide exceptional customer service, addressing questions, concerns, and inquiries from participants.
Offer helpful recommendations and tips to enhance the participants' experience.
Ensure participants adhere to Go Ape policies and procedures, maintaining a respectful and enjoyable atmosphere for all.
Participate in regular course inspections and maintenance activities to ensure a safe and clean environment.
Report any issues or concerns regarding course elements, equipment, or facilities to the appropriate personnel.
Assist in general site maintenance and cleanliness to uphold Go Ape's high standards.