Adventure Concierge

Natural Habitat Adventures•Louisville, CO

7d•$55,000 - $60,000•Hybrid

About The Position

Natural Habitat Adventures (Nat Hab), a Boulder-based global leader in nature-focused adventure travel, is seeking an Adventure Concierge to join our team. This role is dedicated to delivering exceptional service to our booked guests—from the moment they reserve their trip to the moment they depart. As part of our Guest Services team, you will respond to guest questions promptly and professionally while collaborating closely with our Operations and Sales departments to anticipate needs and gather key information. At Nat Hab, our work is guided by core ideologies: fostering a fun and supportive workplace, prioritizing sustainability, and treating colleagues with respect. Above all, we are committed to creating a seamless and remarkable guest experience from beginning to end. If you thrive in a mission-driven, collaborative environment and bring strong communication and organizational skills, we invite you to join our passionate team working to connect people with nature and inspire conservation through travel.

Requirements

Excellent written and verbal communication skills.
Strong organizational skills and exceptional attention to detail.
Ability to prioritize and manage multiple tasks efficiently while consistently meeting deadlines.
Proficiency in Microsoft Office Suite.
Adaptability and comfort working in a fast-paced environment with evolving responsibilities.

Nice To Haves

Experience with databases or CRM systems a plus.
Experience in the travel industry is a plus.
Guest service or hospitality experience are strongly preferred.

Responsibilities

Work closely with Adventure Specialists as a primary point of contact to provide booked travelers with a seamless experience from the moment of booking to the beginning of their trip.
Answer general guest questions (via phone and email) about trips, billing, insurance, visas, gear, forms, flights, etc., and know when to forward more complicated questions to in-house specialists in these areas.
Follow up with guests on missing information and forms required for their trip.
Communicate significant trip or itinerary updates to booked guests.
Provide lead-generation insight to Adventure Specialists for future sales action.
Be a team player and work well in a team setting. You will be part of a small team of Adventure Concierges working together to provide exceptional service to our guests, colleagues, and operators.
Additional duties as assigned.