Adventure Concierge - Limelight Mammoth - Summer

Aspen Skiing Company•Mammoth Lakes, CA

1d•$20 - $21•Onsite

About The Position

The Adventure Concierge is responsible for the reservations and coordination of daily Fly Fishing and Nell Adventure trips. Will use knowledge of the surrounding area to promote experiences and trips. This position ensures all equipment is in good condition and handles the sales of fly fishing and adventure retail. Works closely with the Front Desk and Concierge teams in communicating guest activities. This position reports to the Guest Services Manager.

Requirements

High school Diploma
One year of experience in a guest or customer service role
Knowledge of outdoor adventure activities within the surrounding area
Knowledge of Microsoft Suite
Strong communication and interpersonal skills
Strong problem-solving mindset and a passion for delivering excellent guest experiences
Proficiency in communicating clearly both verbally and in writing to team members and guests
Able to work independently, exercise initiative, identify and solve problems, deal with unexpected issues and to follow up to completion
Able to deal courteously and effectively with all levels of management and external partners
Ability to be a team player

Responsibilities

Recommend and book activities for guest’s ability / skill level and interest
Use of the hotel’s property management systems to book and close checks
Assist with end of month inventory for shop supplies and daily trip logs
Identify and build relationships with key individuals and vendors to supply activities
Develop excellent communication tools to promote this service
Help ensure all trips are set up for success, i.e. F&B orders, vehicles and guides available, guest’s preferences for special occasions, et.al.
Ensure accuracy of information taken from guests and given to vendors
Ensure vendors uphold The Little Nell service standards with each guest experience and interaction
Other duties as assigned