Advancement Services Manager

Chinese American Service League•Chicago, IL

13d•$63,000 - $70,000•Onsite

About The Position

Join CASL as an Advancement Services Manager and Make a Difference. Are you passionate about using data, technology, and donor engagement to drive meaningful community impact? Join CASL and help strengthen the systems, reporting, and fundraising operations that support programs and services for thousands of individuals and families across Chicago. The Advancement Services Manager supports CASL's mission by ensuring the systems, data, and operational processes that power fundraising efforts are accurate, efficient, and donor-centered. This role serves as a critical partner to the Advancement team by managing donor data, gift administration, reporting, prospect research, and stewardship operations that strengthen philanthropic engagement. Through strong data integrity, financial accountability, and strategic insights, the Advancement Services Manager helps CASL build meaningful donor relationships and sustain the resources needed to advance our programs and services. About CASL: Founded in 1978, CASL is the largest and most comprehensive community-based organization in the Midwest, with deep roots in serving Asian Americans and a commitment to welcoming all. With over 45 years of experience, CASL supports individuals and families across four essential areas: health, human services, education, and advocacy. From early learning and senior care to legal assistance, housing support, and citizenship services, CASL helps thousands of Chicago-area residents build healthy, stable, and empowered lives.

Requirements

Bachelor's degree in nonprofit management, business administration, communications, marketing, public administration, or a related field preferred.
3–5 years of experience in fundraising operations, advancement services, development, donor relations, nonprofit administration, or a related field.
Experience working with donor databases, CRM systems, fundraising reporting, and gift administration processes.
Demonstrated experience administering Salesforce or a comparable CRM platform.
Strong analytical, reporting, and data management skills with exceptional attention to detail and accuracy.
Knowledge of fundraising operations, donor stewardship practices, prospect research, and gift processing procedures.
Ability to interpret data and translate insights into actionable recommendations for fundraising strategy.
Strong project management, organizational, and prioritization skills with the ability to manage multiple deadlines.
Excellent interpersonal, written, and verbal communication skills with a collaborative approach to working across departments.
Proficiency in Microsoft 365, including Excel, Outlook, PowerPoint, and Teams.
Equivalent combinations of education and experience will be considered.

Nice To Haves

Experience working in a nonprofit fundraising or advancement environment.
Experience managing giving societies, donor recognition programs, or annual fund campaigns.
Knowledge of wealth screening tools, prospect research platforms, or donor analytics.
Experience supporting fundraising audits, financial reconciliation, or advancement operations compliance.
Ability to speak Cantonese, Mandarin, or Spanish.

Responsibilities

Serve as the primary administrator for Salesforce, maintaining data integrity, constituent records, campaign management, reporting, and system best practices.
Oversee gift processing activities, ensuring donations are accurately recorded, acknowledged promptly, and maintained in accordance with organizational policies and audit standards.
Partner with Finance to complete regular fundraising revenue reconciliations, resolve discrepancies, and maintain accurate donor and financial records.
Develop and distribute fundraising reports, dashboards, forecasts, and performance analyses that support strategic planning and decision-making.
Manage donor data segmentation and list generation for fundraising campaigns, stewardship efforts, events, and marketing initiatives.
Lead donor stewardship and recognition programs, including giving societies, donor acknowledgments, impact communications, and engagement strategies that strengthen donor retention.
Conduct prospect research and discovery activities to identify, qualify, and track prospective donors, maintaining a robust fundraising pipeline.
Coordinate prospect management processes, including tracking donor activity, documenting engagement strategies, and supporting portfolio development across the Advancement team.
Collaborate with the Chief Advancement Officer to execute annual fund campaigns, appeals, and revenue-generating initiatives that increase donor participation and philanthropic support.
Partner with MarCom and cross-functional teams to support fundraising communications, campaign execution, and continuous improvement of advancement operations.