Advanced Strategic Portfolio Recovery Agent

WEXWEXUS•Remote, OH

5d•$51,500 - $59,800

About The Position

This role will play a pivotal role in managing the receivables operations for strategic accounts with intricate billing structures. The position is instrumental in ensuring timely collection of outstanding accounts receivable, maintaining a healthy aging portfolio, fostering strong customer/client relationships and optimizing cash flow.

Requirements

Bachelor’s degree in Accounting, Finance or Business or the equivalent work experience
4+ years of progressive experience in accounts receivable.
In-depth knowledge of accounting, accounts receivables processes, complex billing terms, and collections strategies.
Strong analytical and problem-solving skills with the ability to interpret complex contractual agreements.
Advanced account reconciliation and auditing skills with experience preparing and presenting audits to internal and/or external stakeholders
Superior critical thinking, problem solving and decision-making skills
Effective communication skills, both verbal and written, with the ability to interact professionally with customers and internal stakeholders.
Must successfully pass a background investigation.

Responsibilities

Manage an accounts receivable portfolio and related processes for large, strategic customers with complex account structures and billing terms.
Collaborate with clients to procure promises to pay, resolve payment discrepancies delinquencies, and establish mutually beneficial arrangements.
Deploy strategies to optimize collections processes, reduce outstanding balances, drive down the portfolio DSO and increase customer adherence with contractual payment terms.
Responsible for complex monthly audits and account reconciliations of multiple off-cycle non-standard billing customers to ensure accuracy in receivables records and prevent embedded receivables.
Identify trends, anomalies, and potential risks within the accounts receivable portfolio.
Ensure adherence to compliance standards and internal controls.
Monitor billing processes and address any issues or discrepancies to facilitate prompt payments.
Provide regular updates to leadership and internal stakeholders on the status of collections and client interactions.
Build and maintain strong relationships with key strategic customers to facilitate prompt payments and resolve issues proactively; address inquiries, provide support, and ensure overall customer satisfaction.
Collaborate with sales and account management teams to align collections efforts with broader business strategies.
Share insights on client payment behaviors and potential risks that may impact the business relationship.
Identify and implement opportunities for process improvement in the collections workflow to enhance efficiency and effectiveness.
Implement best practices to streamline collections processes, reduce outstanding balances, and drive down the DSO.
Collaborate with internal stakeholders to streamline invoicing, payment, and reconciliation workflows.
Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes. This includes initiatives to drive scale, reduce reliance on manual processes, and mitigate operational risks.