Advanced Software Engineer
About The Position
Responsible for providing prompt resolution to all support-related issues that include developing, designing, and testing code integrated into software products. Specific duties include the following: Provide technical system resolutions to customer issues. Support and troubleshoot customer and employee technical problems to determine if the problem is hardware, software, or procedural. Provide customer satisfaction through timely technical support responses with efficient resolutions. Follow up with customers, provide regular updates and see all system issues are thoroughly resolved. Maintain and update knowledge base on a regular basis to keep up with technology innovations. Maintain a thorough understanding of system and product methodology and technical functionality of systems. Utilize excellent customer service skills to defuse difficult customer situations and exceed customer expectations through efficient services. Recommend procedure modifications or improvements based on client business needs and systems. Continually build on knowledge of help desk procedures, products and services. Utilize technical knowledge to write and complete software tasks and projects. Research new technologies and incorporate them into new systems and products. Test, integrate, write, troubleshoot, and debug software applications on client sites. Responsible for the architecture and implementation of critical software components and games. Continuously implement company standards and apply design principals and patterns to develop robust software. Work closely with other engineers to provide guidance and assistance in the areas of software architecture, coding standards, and technical system related issues. Work as team mentor in a multi-person development team. Review and verify the work of engineers, designers, or technicians.
Requirements
- Master’s Degree (or foreign equivalent) in Computer Information Systems or related field.
- Functional knowledge of MSBI Stack including SSIS, SSAS, SSRS, SharePoint
- Advanced scripting for T-SQL stored procedures, performance tuning of complex, high-volume queries and Administrative experience in SQL Server
- Tableau Server Administration and Tableau Dashboards design
- Developing ETL, Data Marts, Datawarehouse, reports, dashboards and KPIs
- .NET, C#, JSON, RabbitMQ, NGNX
- Casino Gaming domain
- Any suitable combination of education, training or experience.
Responsibilities
- Provide technical system resolutions to customer issues.
- Support and troubleshoot customer and employee technical problems to determine if the problem is hardware, software, or procedural.
- Provide customer satisfaction through timely technical support responses with efficient resolutions.
- Follow up with customers, provide regular updates and see all system issues are thoroughly resolved.
- Maintain and update knowledge base on a regular basis to keep up with technology innovations.
- Maintain a thorough understanding of system and product methodology and technical functionality of systems.
- Utilize excellent customer service skills to defuse difficult customer situations and exceed customer expectations through efficient services.
- Recommend procedure modifications or improvements based on client business needs and systems.
- Continually build on knowledge of help desk procedures, products and services.
- Utilize technical knowledge to write and complete software tasks and projects.
- Research new technologies and incorporate them into new systems and products.
- Test, integrate, write, troubleshoot, and debug software applications on client sites.
- Responsible for the architecture and implementation of critical software components and games.
- Continuously implement company standards and apply design principals and patterns to develop robust software.
- Work closely with other engineers to provide guidance and assistance in the areas of software architecture, coding standards, and technical system related issues.
- Work as team mentor in a multi-person development team.
- Review and verify the work of engineers, designers, or technicians.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
