Advanced Services Operations Specialist

Toyota Material Handling•Columbus, IN

9h•$40,210 - $51,555•Hybrid

About The Position

We are seeking a detail-oriented and customer-focused Advanced Services Operations Specialist who thrives in a fast-paced environment and enjoys solving operational challenges. In this role, you will play a critical role in supporting Advanced Services programs through accurate invoice processing, customer support, asset management, and process improvement initiatives. You will serve as a key resource for dealers, customers, Fleet Account Managers, and internal stakeholders, helping ensure program compliance, operational efficiency, and exceptional customer experiences. By leveraging data, standardized processes, and continuous improvement principles, you will help drive successful outcomes while supporting the growth and evolution of our Advanced Services business. If you enjoy working across teams, analyzing data, improving processes, and helping customers succeed, this role might be for you!

Requirements

Strong analytical skills with the ability to interpret data and provide actionable insights.
Experience managing projects and coordinating multiple priorities.
Strong problem-solving skills and attention to detail.
Customer-focused mindset with a commitment to delivering exceptional service.
Strong verbal and written communication skills.
Excellent organizational skills with the ability to manage competing priorities.
Ability to adapt to changing processes, priorities, and business needs.
Strong collaboration skills and ability to work effectively across cross-functional teams.

Nice To Haves

Bachelor’s Degree in Finance, Accounting, Business, or a related field.
Experience in operations, customer support, fleet management, financial services, or a related field.
Experience supporting invoice processing, billing, or asset management activities.
Experience identifying and implementing process improvements.
Advanced proficiency in Microsoft Office and data analysis tools.
Experience working with customer relationship management or ticketing systems.
Strong understanding of operational metrics and performance management.
Demonstrated ability to drive results while maintaining a high level of accuracy and customer satisfaction.

Responsibilities

Execute dealer invoice processing in accordance with established procedures to ensure accuracy, consistency, and timeliness.
Support asset management activities and maintain accurate program records.
Monitor program compliance and key performance indicators to ensure operational objectives are achieved.
Follow standardized operating procedures while identifying opportunities to improve efficiency and reduce waste.
Respond to dealer and customer inquiries, managing support tickets and providing a high level of customer service.
Support automation initiatives and system enhancements that improve operational efficiency.
Prepare reports, dashboards, and operational analyses that support business decisions and identify performance trends.
Train internal and external users on systems, processes, and best practices.
Support Fleet Account Managers with quoting activities, dispute resolution, and customer requests.
Analyze operational and financial data across multiple systems to identify trends, improve processes, and support business decisions.
Manage multiple priorities while meeting program and departmental deadlines.
Travel as needed to support business objectives.

Benefits

Competitive Salary
Generous Paid Time Off and 13 Paid Holidays
Affordable Medical plans and no-cost Dental & Vision options
100% 401(k) match up to 6%
Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
Tuition Assistance Program
Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
Recognition and Kaizen (continuous improvement) Reward Programs
Meaningful opportunities for personal and professional development
Onsite Fitness Center & Occupational Health Clinic
Best in class work culture!