Advanced Service Technician - Security Systems

Titan Security Group • Chicago, IL

6d • Onsite

About The Position

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Titan Electronics is the technology and systems integration arm of Titan Security Group, a leading security solutions provider servicing millions of square feet across commercial, residential, institutional, and industrial properties. Specialized in designing, installing, and servicing advanced electronic security architecture, Titan Electronics delivers customized, enterprise-grade solutions tailored to complex facility environments. We are seeking an experienced Level III Security Systems & Low Voltage Field Technician to lead installations, testing, programming, and complex troubleshooting for commercial, industrial, and high-security clients. In this senior-level role, you will handle advanced integration of Access Control, IP Video Surveillance (CCTV), Intrusion Alarms, and Structured Cabling systems. You will also serve as a technical mentor to Level I & II technicians and act as the primary on-site point of contact for project managers and clients.

Requirements

• Minimum 5+ years of hands-on field experience installing, programming, and servicing commercial electronic security and low-voltage systems.
• Strong proficiency in networking basics (TCP/IP, VLANs, subnetting) and major security software platforms (e.g., Software House, Genetec, LenelS2, Avigilon, Hikvision, Honeywell, DSC).
• OSHA 10 or OSHA 30 certification.
• Must possess a valid Driver’s License with a clean driving record.
• Ability to lift up to 50–75 lbs, work on ladders/scaffolds, operate lifts, and work in tight or overhead spaces.
• Must pass a background check and drug screening (Security Clearance eligibility if required).

Nice To Haves

• Manufacturer-specific software/hardware certifications (e.g., Genetec, Lenel, S2, Avigilon) (Preferred).
• BICSI (Installer 2 or Technician) certification is a plus.
• PERC Card or ability to obtain a PERC is required

Responsibilities

• Mount, wire, program, and commission advanced commercial security systems including IP CCTV/NVRs, Access Control (ACS), Intrusion Detection, Intercoms, and Gate systems.
• Configure IP addresses, subnets, routers, switches, and client VMS/ACS software. Perform end-to-end device integration.
• Run, dress, terminate, test, and label Cat5e/6, fiber optic, multi-conductor, and coaxial cabling per BICSI and NEC standards.
• Troubleshoot complex low-voltage electrical circuits, network communication issues, ground faults, and software integration glitches.
• Install, wire, and test door hardware, including magnetic locks, electric strikes, card readers, request-to-exit (REX) devices, and power supplies.
• Interpret blueprints, floor plans, schematics, and single-line drawings.
• Lead on-site crews, delegate tasks, and mentor junior technicians.
• Perform final walk-throughs, system commissioning, customer training, and sign-offs.
• Complete accurate work orders and change-order documentation.

Benefits

• Competitive Pay: $45.00 - $60.00 per hour
• Comprehensive Healthcare: High-quality Medical and Dental insurance coverage to protect you and your family.
• Generous Paid Time Off: Accrued PTO and paid holiday coverage to support your work-life balance.
• Career Growth & Advancement: Clear pathways for professional promotion and leadership development from within.
• Skills-Enhancing Training: Continuous paid training programs designed to sharpen your expertise and elevate your industry skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed