Advanced Practitioner Clinical Lead – Limited X-Ray

University of Maryland Medical System•Baltimore, MD

39d•Onsite

About The Position

University of Maryland Urgent Care, a proud member of the University of Maryland Medical System, is committed to delivering compassionate, high-quality, and patient-centered care to individuals and families across the communities we serve. We are transforming healthcare delivery through convenient, accessible, and affordable services for a wide range of non-emergency illnesses and injuries. With multiple locations across Maryland, UM Urgent Care is recognized for its exceptional patient experience, clinical excellence, outstanding organizational culture, commitment to work-life balance, and unwavering dedication to improving the everyday health of our communities. Performs direct patient care and limited x-ray studies for patients, directly supervises assigned advanced practice providers [nurse practitioners and physician assistants.] Oversees the clinical care delivery provided by the APPs to ensure the delivery of high-quality, safe, patient care, focused on achieving an outstanding patient experience and patient satisfaction outcomes. Serves as a clinical leader, collaborating closely with the Regional Medical Director ‘RMD’ and CMO in the processes of procurement of new providers including provider onboarding, engagement, training, and role modeling clinical excellence.

Requirements

Graduation from a Nurse Practitioner or Physician Assistant educational program approved by the State Board of Licensing or found by the Board to be substantially equivalent to the programs in Maryland required.
Maintains active unrestricted NP or PAC medical license in good standing in the state of Maryland.
Minimum one year of clinical experience as an advanced practice provider: emergency medicine, urgent care medicine, family practice, or internal medicine preferred.
Current BLS certification or obtained prior to providing direct patient care is required.
Maintains active, unrestricted DEA license and CDS.
Graduation from an approved Limited Scope X-ray Operator program is required.
Candidates for the Advanced Practitioner Clinical Lead position must have an exemplary record, demonstrating consistent clinical and patient experience excellence.
In good standing with the organization – no current disciplinary actions.
Advanced communication and organizational leadership skills including use of technology to facilitate communications.

Responsibilities

Provides supervision to APP direct reports, completing routine performance reviews (including coaching providers in areas where improvement is required), chart reviews, attendance at quarterly meetings, active, ongoing provider engagement, mentorship with a focus on continuous performance improvement.
Creates and delivers performance improvement plans and corrective actions with leadership review.
Completes new provider candidate interviews and participates in candidate selection with support of the RMD.
Supports center-level clinical responsibilities pertaining to providers; ensures charts are completed and signed-off timely, final laboratory results are resolved, work-queues cleared, patient messages answered, and X-rays signed off. Oversees clinical care best practices implementation.
Aligns with CMO and RMD measuring quality and safety metrics including the reporting of identified clinical outcomes. Collaborates effectively with the CMO and RMD in the development and integration of new clinical initiatives.
Supports new provider onboarding and training: EHR competencies, clinical and patient experience best practices, EHS clinical practice (i.e. pre-operative physicals, worker’s comp), and safety practices. In collaboration with operational leadership, CMO and RMD supports the patient experience training program for assigned providers and dedicated centers.
Leads weekly safety huddles and monthly provider clinical case review sessions. Participates in weekly market medical/provider leadership meetings with CMO and RMD, reviews policies, procedures, and process improvement initiatives on an ongoing basis.
Reviews and resolves low to moderate complexity patient complaints where standard of care is met. Reports instances where standard of care is not met. to the RMD for review.
Champions patient and teammate safety, identifies risks in processes and takes action to mitigate and report findings.
Supports UMUC clinical committees: medical therapeutics and supplies committees. Supports provider engagement and team-building activities.
Prepares the radiology suite, equipment, and materials as necessary. Prepares pediatric and adult patients for x-ray studies. LXMO will keep the patient informed on the process and will complete the image capture in a proficient and professional manner.
Not authorized to perform studies on hips, pelvis, and facial bones.
Performs other duties as assigned.