Advanced Practice Provider Program Coordinator, Full-time, Days

Northwestern Memorial Healthcare • Lake Forest, IL

9h • $30 - $37

About The Position

The Program Coordinator reflects Northwestern Medicine’s mission, vision, and values and follows its Code of Ethics, Corporate Compliance Program, policies, procedures, and applicable regulatory and accreditation standards. This role provides broad administrative, financial, communications, personnel, scheduling, event, and program support to department leadership and staff. The coordinator also oversees website and blog content, supports marketing activities, and serves as a liaison with departments, employees, vendors, and physicians.

Requirements

• Bachelor’s degree or four years of directly relevant experience in project management, healthcare, or a professional office environment in lieu of a degree.
• At least five years of experience in a business office environment.
• Strong knowledge of Microsoft Office.
• Ability to organize and think independently, with attention to deadlines and detail.
• Strong interpersonal skills.

Nice To Haves

• Master’s degree.
• Five years of business or medical office experience.
• Healthcare experience.

Responsibilities

• Participate in preparing the program budget, create and monitor budget statements, and assist in designing reports.
• Monitor budget and general ledger details for accuracy, identify and report variances, create purchase orders, and process invoices and expense reimbursements.
• Research and develop internal and external communications, including presentations, speaking points, correspondence, and other written materials.
• Participate in meetings and provide interpretation when necessary.
• Represent the department, program, or project with internal and external personnel.
• Respond to complex unanticipated issues and manage critical and confidential information.
• Receive, screen, distribute, and file incoming correspondence and mail.
• Maintain inventory of office supplies and printed forms.
• Provide calendar management and meeting support for department leadership, including scheduling, room bookings, catering, attendance confirmation, and preparation and distribution of materials.
• Coordinate large-scale, complex events involving multiple parties, including foreign guests.
• Maintain the program vacation and sick-day calendar to support accurate physician on-call scheduling.
• Assist department leadership with personnel files and mandatory certification and licensure lists, and track staff continuing-education requests.
• Participate in developing department targets and job descriptions and screening resumes.
• Assist in creating professional education development plans.
• Follow up with department staff to ensure deadlines are met.
• Use advanced Microsoft Office applications to design and lay out presentations and reports.
• Administer and track expenses and allocate them to the appropriate accounts.
• Maintain procedure manuals and ensure staff are informed of procedural changes.
• Communicate with departments, employees, vendors, and physicians, and act as a liaison for department leadership to foster working relationships.
• Process new-employee requests for office space, passwords, supplies, phone and voicemail, mail delivery, and other resources.
• Oversee the creation, design, and maintenance of website and blog content for usability and relevance to the target audience.
• Help collect feedback from clients and physicians and implement it.
• Create, write, edit, and post website articles, news, and program summaries.
• Ensure website content and contact information are current.
• Participate in creating marketing strategies.
• Prepare and draft advertisements and assist in collecting media and publication materials.
• Manage telephone operations, including answering, screening, and directing calls.
• Support additional projects as requested and perform other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits
• A range of benefits supporting physical, emotional, and financial well-being and protection against unexpected life events

What This Job Offers

• Job Type: Full-time