Advanced Practice Clinician (NP-MNA/PA) - Adult Telehealth | Atrius Health

UnitedHealth Group•Auburndale, MA

2d•$110,955 - $199,115

About The Position

Atrius Health, part of the Optum family of businesses, is seeking an Adult Telecom Advanced Practice Clinician (APC) to provide high-quality, patient-centered telephonic and virtual care for adult patients from Auburndale, Massachusetts. The role covers overnight hours, weekends, holidays, and other designated periods. The APC assesses patient concerns, triages symptoms, provides evidence-based guidance, manages urgent and routine needs, prescribes medications when appropriate, and directs patients to the appropriate level of care. The APC works closely with Registered Nurses, Patient Service Representatives, physicians, specialists, and operational leaders to support safe, efficient, accessible after-hours care. The role also supports clinical workflows, patient follow-up, staff guidance, onboarding and mentoring, and assigned charge responsibilities. Care is delivered using Epic, secure chat, telephony systems, and other required technology platforms.

Requirements

Current Massachusetts licensure as a Nurse Practitioner or Physician Assistant.
Current DEA registration and controlled substance prescribing privileges, as applicable.
BLS certification.
At least two years of clinical experience in primary care, urgent care, emergency medicine, internal medicine, family medicine, or a related field.
Ability to work independently and make sound clinical decisions.
Strong communication, assessment, and critical thinking skills.

Nice To Haves

Prior telehealth, triage, urgent care, or after-hours clinical experience.
Experience with Epic or a comparable electronic medical record system.
Experience working in a high-volume, fast-paced clinical environment.

Responsibilities

Evaluate and manage patient concerns through telephone and virtual encounters.
Assess symptoms, determine acuity, and provide clinical recommendations using evidence-based guidelines.
Determine appropriate disposition, including home care, urgent care, emergency department referral, or provider follow-up.
Manage urgent, high-priority, and routine patient calls according to department policies.
Review and address abnormal laboratory and diagnostic results when assigned.
Provide medication management, prescription renewals, and treatment recommendations within scope of practice and organizational protocols.
Document patient interactions accurately and promptly in the electronic medical record.
Participate in evening, overnight, weekend, and holiday coverage schedules.
Monitor call volume and support workflow management during high-demand periods.
Use Epic, secure chat, telephony systems, and other technology platforms required for care delivery.
Communicate with PSRs, RNs, charge clinicians, and operational leadership to support departmental workflow.
Assist with clinical queues, message pools, and patient follow-up needs.
Adapt to changing patient volumes and operational demands while maintaining quality and service standards.
Serve as a clinical resource for support staff and colleagues when appropriate.
Participate in onboarding, mentoring, and support of new clinicians.
Escalate patient safety concerns, workflow barriers, and operational issues through established channels.
Foster a collaborative, respectful, and patient-focused team environment.
Support initiatives to improve patient access, quality, safety, and operational efficiency.
When assigned charge responsibilities, monitor call volume, message pools, and workflow; distribute urgent and emergent calls; provide real-time staff guidance; coordinate staffing adjustments, breaks, and operational communication; and escalate significant concerns to leadership.