Advanced Practice Clinician (NP-MNA/PA) - Adult Telehealth, After Hours

UnitedHealth Group•Boston, MA

1d•$109,500 - $164,000•Remote

About The Position

Atrius Health, part of the Optum family of businesses, is seeking an Adult Tele-Health Advanced Practice Clinician (NP or PA) to join our team in Boston, MA. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Requirements

Current Massachusetts licensure as a Nurse Practitioner or Physician Assistant.
Current DEA registration and controlled substance prescribing privileges, as applicable.
BLS certification.
Minimum of two (2) years of clinical experience in primary care, urgent care, emergency medicine, internal medicine, family medicine, or a related field.
Demonstrated ability to work independently and make sound clinical decisions.
Strong communication, assessment, and critical thinking skills.

Nice To Haves

Prior telehealth, triage, urgent care, or after-hours clinical experience.
Experience utilizing Epic or a comparable electronic medical record system.
Experience working in a high-volume, fast-paced clinical environment.

Responsibilities

Evaluate and manage patient concerns through telephone and virtual encounters.
Assess symptoms, determine acuity, and provide clinical recommendations using evidence-based guidelines.
Facilitate appropriate disposition, including home care, urgent care evaluation, emergency department referral, or provider follow-up.
Manage urgent, high-priority, and routine patient calls in accordance with department policies.
Review and address abnormal laboratory and diagnostic results when assigned.
Provide medication management, prescription renewals, and treatment recommendations within scope of practice and organizational protocols.
Document all patient interactions accurately and timely within the electronic medical record.
Participate in evening, overnight, weekend, and holiday coverage schedules.
Maintain awareness of call volume and support workflow management during periods of high demand.
Utilize Epic, secure chat, telephony systems, and other technology platforms required for patient care delivery.
Communicate effectively with PSRs, RNs, charge clinicians, and operational leadership to support departmental workflow.
Assist with management of clinical queues, message pools, and patient follow-up needs.
Adapt to changing patient volumes and operational demands while maintaining quality and service standards.
Serve as a clinical resource for support staff and colleagues when appropriate.
Participate in onboarding, mentoring, and support of new clinicians.
Escalate patient safety concerns, workflow barriers, or operational issues through established channels.
Foster a collaborative, respectful, and patient-focused team environment.
Support departmental initiatives aimed at improving patient access, quality, safety, and operational efficiency.
Monitor call volume, message pools, and overall workflow.
Assist with distribution of urgent and emergent patient calls.
Provide real-time support and guidance to clinical and support staff.
Coordinate staffing adjustments, break assignments, and operational communication during assigned shifts.
Escalate significant operational concerns to leadership when indicated.