OKC - Advanced Patient Services Representative - Full time
Mercy•Oklahoma City, OK
•Onsite
About The Position
The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.
Requirements
- High school diploma or equivalent
- Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader
- Knowledge of medical terminology, insurance practices, and billing procedures
- Strong verbal and written communication skills
- Proficiency in basic computer skills, including data entry and word processing
- Excellent customer service skills
- Accuracy and attention to detail
- Ability to maintain confidentiality and follow privacy policy/procedure
- Adaptable and able to work effectively under pressure
- Problem resolution skills
Responsibilities
- Managing patient interactions
- Handling administrative tasks
- Providing exceptional customer service
- Entering patient information
- Scheduling appointments
- Processing documentation
- Maintaining confidentiality and following privacy policy/procedure
- Addressing patient concerns, complaints, and issues in a professional and timely manner
- Escalating complex problems to appropriate personnel when necessary
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Tuition support
- Matched retirement plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
