Advanced Office Clerk (Hickam)

CABAN RESOURCES, LLC • Honolulu, HI

12d • Onsite

About The Position

Provides clerical and administrative support, including scheduling appointments in Composite Health Care Systems (CHCS/AHLTA) or MHS GENESIS for various medical care types. This role involves calling patients to schedule, reschedule, and cancel appointments, including specialty care referrals. The position also functions as a medical records technician, processing and maintaining inpatient, outpatient, or ambulatory procedure unit medical records, and compiling or extracting data to ensure regulatory compliance.

Requirements

• Fully qualified typist (computer keyboard) with a minimum of 50 WPM.
• General medical ethics, telephone etiquette, and excellent communication and customer service skills.
• Proficiency in English language, correct grammar, spelling, punctuation, capitalization, and format for written correspondence and reports.
• Ability to communicate effectively, both orally and in writing.
• General office administrative and clerical skills for receptionist duties and answering telephones.
• Ability to use standard office equipment (computers, typewriters, copiers, fax machines, telephone systems).
• General knowledge of Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards and Accreditation Association for Ambulatory Health Care (AAAHC) for health records.
• High School diploma or GED equivalency.
• Basic medical terminology.
• At least one year in medical office scheduling, in an office setting, or at least one year in relevant experience or specialized Registered Health Information Technician (RHIT) or Registered Health Information Administrator certification required.
• Ability to use Armed Forces Health Longitudinal Technology Application (AHLTA), Composite Health Care Systems (CHCS) and/or MHS GENESIS, Defense Enrollment Eligibility Reporting System (DEERS).
• Knowledge of Military Filing System (by sponsor social security number, terminal digit order, color-coded and blocked filing system).
• Understanding of contents of a military medical record, layout, sections, family member prefix designation, forms used in a MTF, and medical record tracking procedures.

Responsibilities

• Answers main office phone line and directs calls.
• Schedules medical appointments and determines patient eligibility.
• Maintains appointment schedules using government computer systems.
• Updates patient schedules and logs, utilizing government computer system tools.
• Calls patients to schedule, reschedule, and/or cancel appointments.
• Obtains updates and files medical records.
• Organizes and researches patient records, extracting needed information.
• Initiates and locates patient medical records.
• Conducts daily pull, delivery, and retrieval of patient records.
• Prepares reports regarding record statistics.
• Retires medical records in accordance with regulatory procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED