Advanced Medical Support Assistant

Department of Veterans Affairs • San Francisco, CA

36d

About The Position

The Advanced Medical Support Assistant (Advanced MSA) serves as a Float Advanced MSA at the San Francisco VA Health Care System (SFVAHCS). The Advanced MSA will be expected to rotate through all Outpatient Clinical Areas, including the Community Based Outpatient Clinic that is on located on Third Street. The rotations will be determined by the Supervisor and will be based on need, as reflected by the vacancy rate and clinic metrics. The Advanced MSA is responsible for a range of clerical and administrative duties that demonstrate the advanced level of the MSA. Advanced MSAs perform a variety of support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide patient care. Advanced MSA are considered chief sources of information and play an important role in accomplishing the work of the unit by performing duties below. At this level the Advanced MSA must have the ability to work rapidly and independently with a high degree of accuracy. The Advanced MSA must be dependable, use good judgement and effectively/accurately analyze and evaluate all situations to ensure the veteran receives the highest quality of care. Good written and oral communication skills are essential. The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model at the San Francisco VA Health Care System (SFVAHCS) to ensure delivery of coordinated, high quality, efficient and patient-centered care. The Advanced MSA is the primary source of contact to the patient by phone and/or in person, acts as the liaison to the clinical staff and provides administrative assistance for the assigned Clinic. As a front line contact to the patient, the Advanced MSA sets the tone for perception concerning the quality of healthcare services provided by VA. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies. AMSAs are considered chief sources of information and play an important role in accomplishing the work of the unit by performing duties below.

Responsibilities

• Scheduling, cancelling, and re-scheduling patient appointments by managing appointment requests (including but not limited to Return-to-Clinic Orders (RTC), Recall Reminders, Veteran's Appointment Requests (VAR), Consults, and Patient initiated requests in accordance with scheduling business rules as outlined in VHA Directive 1230, Outpatient Scheduling Management, and VHA Directive 1232, Consult Management, utilizing scheduling programs as mandated by your supervisor.
• Consult Management: Coordinate the scheduling/rescheduling of consults or forwarding of consults to community care using the various scheduling systems and tools. Contacts the Veteran to discuss VA and community care options, gathering the Veteran's scheduling preferences and appropriately documenting all mandatory consult scheduling elements as outlined in VHA Directive 1232, Consult Management. Responsible for tracking consult progress from file entry date to the scheduled date or cancellation of the consult.
• Documenting all patient related correspondences and outreach for scheduling in the electronic medical record.
• Check-in/check-out procedures for patient visits and ensuring patient demographics (to include but not limited to mailing address, contact information, email, basic eligibility, etc.) are validated and up to date in the patient's record. Responsible for capturing Non-VA health insurance utilizing the Insurance Capture Buffer software
• Logging into phone system application, (multiline phone system application) as directed by the supervisor, to answer incoming calls in accordance with standard operating procedures and customer service policy. Taking accurate telephone messages and/or documentation of contact within our electronic medical record system.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees