Advanced Medical Support Assistant

Department of Veterans Affairs•San Francisco, CA

45d

About The Position

This is the advanced level of the position. The Advanced Medical Support Assistant (Advanced MSA) works for the San Francisco VA Health Care System (SFVAHCS), of the Sierra Pacific network (VISN 21). The position is located within the Office of Community Care (OCC). At your discretion and space availability, you will be placed at the San Francisco VA or at the Santa Rosa North CBOC (Community Based Outpatient Clinic) The Advanced MSA performs duties related to the receipt, intake, and indexing of health and administrative information. The Advanced MSA performs Community Care Coordination duties related to consult review, scheduling, and the coordination of Community Care documentation. The Advanced MSA will interface with numerous clinical and administrative applications required for scheduling, coordination, and management of Community Care referrals. The Advanced MSA works collaboratively with staff at the Medical Center, Contract Vendors, Medical Center affiliates, Community Healthcare Providers, and any Third- Party Administrator(s) to coordinate Veteran Community Care and TriWest activities. This coordination involves multi-disciplinary communication and coordination as a member of a cross-functional team. Advanced MSA assists with the coordination of records between Medical Center, OCC providers and coordinate the return of outside records to the CPRS/VISTA Imaging System to process results to the VA Provider. The Advanced MSA maintains effective and efficient communication with the patient, the interdisciplinary team, VA Medical Centers, contract providers and community providers. The Advanced MSA(s) supports Patient Safety standards using the correct Veterans Affairs identification of all patients using two forms of identification, name and full social security number. The Advanced MSA will coordinate the daily duties for Office of Community Care, which includes but not limited to the processing authorizations under the Outpatient medical care programs, Inpatient medical care, and miscellaneous other Community Care programs.Care Coordination may be complicated by planned and unplanned absences of other Community Care staff. Changes in priorities maybe required to meet deadlines. The Advanced MSA assists with developing and recommending proposals for the purpose of improving workload distribution, efficiency, effectiveness, and productivity. Based on defined objectives by the Supervisor, the Office of Community Care Services determines specific steps to take and implements those using standard operating procedures. (SOPs) The Advanced MSA uses interpretive skills to follow a variety of technical manuals and instructions, medical center policies, public laws, legal guides, and federal regulations to give instructions to patients, arrange appointments, record data involving outpatient appointments (authorization numbers, date and times of appointments, provider contact information, etc.) using automated medical records systems like VistA. Furthermore, the Advanced MSA is required to have abroad understanding of related programs and how they impact the local, network, and national Community Care functions. Frequently, reference materials (technical manuals, directives, policies, etc.) are not completely applicable to some of the work or have gaps in specificity due to the constantly evolving program requirements surrounding Community Care. The Advanced MSA must exercise judgment to adapt and interpret guidelines to address specific issues and problems (payment issues, patient complaints, additional requests for services, implementation of new programs) as they arise during performance of day-to-day operations. The Advanced MSA coordinates care for Veterans eligible for the Community Care Program which includes processing consults, coordinating care with Community Providers and/or Third-Party Administrators and ensuring that the Veteran receives the necessary medical appointment timely. The Advanced MSA coordinates and assures that medical records are received timely, and the Community Care consult is completed and closed when all the treatment has been received. The Advanced MSA coordinates between the VA Medical Staff and the Community Providers and/or Third-Party Administrators to ensure that all necessary treatment is provided. Other duties as assigned.

Responsibilities

Performs duties related to the receipt, intake, and indexing of health and administrative information.
Performs Community Care Coordination duties related to consult review, scheduling, and the coordination of Community Care documentation.
Interfaces with numerous clinical and administrative applications required for scheduling, coordination, and management of Community Care referrals.
Works collaboratively with staff at the Medical Center, Contract Vendors, Medical Center affiliates, Community Healthcare Providers, and any Third- Party Administrator(s) to coordinate Veteran Community Care and TriWest activities.
Assists with the coordination of records between Medical Center, OCC providers and coordinate the return of outside records to the CPRS/VISTA Imaging System to process results to the VA Provider.
Maintains effective and efficient communication with the patient, the interdisciplinary team, VA Medical Centers, contract providers and community providers.
Supports Patient Safety standards using the correct Veterans Affairs identification of all patients using two forms of identification, name and full social security number.
Coordinates the daily duties for Office of Community Care, which includes but not limited to the processing authorizations under the Outpatient medical care programs, Inpatient medical care, and miscellaneous other Community Care programs.
Assists with developing and recommending proposals for the purpose of improving workload distribution, efficiency, effectiveness, and productivity.
Coordinates care for Veterans eligible for the Community Care Program which includes processing consults, coordinating care with Community Providers and/or Third-Party Administrators and ensuring that the Veteran receives the necessary medical appointment timely.
Coordinates and assures that medical records are received timely, and the Community Care consult is completed and closed when all the treatment has been received.
Coordinates between the VA Medical Staff and the Community Providers and/or Third-Party Administrators to ensure that all necessary treatment is provided.
Other duties as assigned.