Advanced Imaging Coordinator

External Brand•Austin, TX

4d•Onsite

About The Position

Austin Regional Clinic has been voted a top Central Texas employer for over 15 years and is one of central Texas’ largest professional medical groups with over 35 locations, and is continuing to grow. The Advanced Imaging Coordinator serves as an initial point of contact for advanced imaging by performing check-in/check-out functions, booking patient appointments, prior authorizations, and insurance verification. This role also serves as a resource for other business office and clinical staff, including training others. All duties are carried out while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

Requirements

High school diploma or GED.
Six or more months of experience working in the office of a healthcare-related facility, including scheduling, referrals, and prior authorizations.
Experience using a PC in a Windows environment.
Excellent verbal and written documentation and communication skills.
Knowledge of medical terminology.
Familiarity with procedural and diagnostic coding.
Familiarity with ICD and CPT coding methodology.
Knowledge of medical insurance, collections, and appointments.
Keyboarding ability.
Excellent customer service skills.
Excellent computer and keyboarding skills, including familiarity with Windows.
Excellent interpersonal and problem-solving skills.
Ability to work in a team environment.
Ability to manage competing priorities.
Ability to engage others, listen and adapt response to meet others’ needs.
Ability to perform job duties in a professional manner at all times.
Ability to align own actions with those of other team members committed to common goals.
Ability to understand, recall, and communicate factual information.
Ability to understand, recall, and apply oral and/or written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology.
Ability to apply common sense in performing job.

Nice To Haves

Experience working in the office of an advanced radiology facility.
Experience working with ICD-10 and CPT coding.

Responsibilities

Performs front desk duties, including opening the office, answering phones, booking appointments, greeting patients, check-in/check-out, and end-of-day processing and documentation.
Schedules CT, MRI, and other imaging appointments in accordance with clinician orders, imaging protocols, and department guidelines.
Confirms appointments with patients and provides preparation instructions.
Works closely with imaging technologists to ensure the schedule flows smoothly.
Performs full patient registration, collecting and entering all necessary patient insurance and demographic information.
Communicates appointment changes, delays, and other pertinent information to patients and staff.
Coordinates patient movement throughout the imaging department.
Maintains accurate scheduling, registration, and patient account information within Epic and other designated systems.
Maintains current knowledge of insurance requirements, prior authorization processes, and insurance verification procedures.
Verifies insurance eligibility, benefits, and coverage requirements prior to imaging services.
Obtains authorizations and pre-certifications from insurance carriers.
Reviews imaging orders and supporting documentation to ensure authorization requirements are met.
Acts as a resource for patients and staff regarding insurance coverage, authorization status, and scheduling requirements.
Communicates authorization outcomes, coverage limitations, and financial responsibility information to patients and specialist offices.
Serves as a liaison between clinicians, patients, and technologists, and coordinates with referring clinicians, insurance carriers, and patients to obtain necessary clinical documentation and resolve authorization issues.
Maintains access to online resources.
Ensures authorization, verification, and insurance-related information is properly documented in Epic.
Identifies and escalates authorization denials, delays, or coverage concerns.
Informs clinicians and management of any issues causing delays in patient scheduling, authorization process, or reimbursement.
Researches and resolves problems with patient accounts from site requests.
Works with the radiology team and clinicians to communicate coding issues and submit adjustment journals.
Maintains timely and accurate workflows to support efficient advanced imaging operations.
Researches and resolves problems with patient accounts in work queues.
Serves as a resource for Business Office staff and assists with training.
Adheres to all company policies, including OSHA, HIPAA, compliance, and Code of Conduct.
Maintains regular and dependable attendance.
Follows the core competencies set forth by the Company.
Works holiday shifts as required by Company policy.
Performs other duties as assigned.