Advanced Guest Services Attendant

Vail Resorts • Park City, UT

12d • $22 - $27 • Onsite

About The Position

This role supports guests and employees through our in-resort Information Desks. Responsibilities include assisting with lost and found services, dry cleaning services, parking and locker inquiries and general resort inquiries. Team members in this role provide accurate information, deliver exceptional guest service, and help create a positive and seamless resort experience for all guests and staff.

Requirements

• Valid Driver’s license.
• Familiarity with MS Office applications and Excel; competency using e-mail and internet.
• Fluent in English Language.
• Ability to work in all weather conditions for extended periods of time.
• Expert skiing or snowboarding ability.
• Exceptional communication, leadership, and organizational skills.
• Ability to converse clearly, comfortably and calmly with a variety of guests.
• Positive and enthusiastic attitude

Nice To Haves

• Bachelor's Degree in a related field
• At least 2 years of supervisory experience
• At least 3 years of experience in guest service or related field
• Ski industry experience
• Knowledge of resort and local area

Responsibilities

• Adhere to the mission vision and values of Vail Resorts and provide an Experience of a Lifetime for our staff and guests.
• Train, schedule, and manage the performance and safety of department staff to meet or exceed goals of department.
• Prepare and update Guest Services Manual as needed.
• Perform daily safety and service meetings. Manage a safe working environment and help to provide a safe guest experience.
• Assist the Manager in adhering to labor, expense, and revenue budgets.
• Oversee smooth operation and management of guest service programs including: information desks, lost and found, mountain tours, rental lockers, mountain services staff, ski valet, guest arrival experience, trail grooming information, on mountain communication of lift and trail closures.
• Provide exceptional leadership and work to develop the leadership potential of Guest Services Leads, and Staff members.
• Process and handle guest comments, complaints or requests in a timely and appropriate manner.
• Assist in the training and execution of resort wide Epic Service Solutions program.
• Participate in, and help other departments respond appropriately to, guest comments and service opportunities identified in GX surveys.
• Help to develop programs and implement operations to enhance guest experience at the resort.
• Provide support and assistance to other operational departments in order to elevate service levels across the resort.
• Other duties as assigned.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level