Advanced Cosmetic Enhancement Specialist - North Las Vegas, NV (For Future Consideration)

Rivian•North Las Vegas, NV

1d•Remote

About The Position

As an Advanced Cosmetic Enhancement Specialist, you will be responsible for combining technical expertise with creativity to deliver unparalleled automotive detail solutions according to Rivian’s high standards. This role will require high levels of energy and initiative, independent judgment and cross-team collaboration. Ability to complete tasks in a compressed timeline is a must. Day to Day responsibilities include but are not limited to…

Requirements

Prior detail or car wash experience – 2 - 4 years recommended
Must be 18 years or older and be authorized to work in the U.S
Valid in-state driver's license and clean driving record
Ability to communicate, read, and comprehend the English language for all job related instructions and information
Willingness to learn and perform a wide range of allocated tasks
Willingness to learn and adapt to new technologies and advancements in the industry
Excellent manual dexterity skills as well as patience to deal with high stress and high volume situations
Attention to detail with excellent customer service, communication, and interpersonal skills
Must be able stand or walk for extended hours
Must be able to lift and carry at least 50 pounds
Driven and self-motivated individual, with ability to work with little or no supervision
Must be able to work flexible hours including nights, weekends, and possible holidays
Ability to travel for support as needed – around 25% of the time

Nice To Haves

High School diploma or equivalent recommended but not required
Certifications or Authorized Installers recommend but not required
Sales/customer service experience recommended but not required

Responsibilities

Follow and promote Rivian's high standards of safety, cleanliness, and organization in all work areas
Perform post-service detail inspections ensuring optimal quality control
Clean vehicle interiors and exteriors in compliance with standard operating procedures and through use of various chemicals and products
Use special purpose cleaners and/or claybars to remove foreign materials which do not respond to normal cleaning procedures, utilizing experience and following product manufacturer recommendations
Apply compounds, polishes, waxes, and sealants to auto body and wipe or buff surfaces by hand or machine
Ability to perform color/wet sand on exterior surfaces, install ceramic coating, and paint touch-up/corrections as needed
Install, trim, and repair paint protection film
Open, document, and close work order lines in Rivian's proprietary system
Attend meetings, provide updates, and communicate effectively within the detailing organization and cross functional partners
Build strong relationships with customers through effective communication and ensuring their needs and expectations are met with exceptional service
Track services performed, monitor vehicle charge levels and overall condition of the vehicle
Maintain inventory of materials and supplies
Move, park and deliver vehicles
Use proper personal protection equipment when using products in accordance with SDS and EHS
Operate all buffers, polishers, steamers, hoses, vacuums, and other equipment in a safe manner
Perform detailing tasks in a mobile environment, away from service center