Advanced AV Installation Technician

New Era Technology•South Bend, IN

6h•Onsite

About The Position

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together. New Era Technology is seeking an Advanced AV Installation Technician to support complex audiovisual systems integration projects across commercial environments. This senior‑level role is responsible for installing, configuring, commissioning, and servicing professional audio, video, control, and collaboration systems while ensuring exceptional quality, safety, and customer satisfaction. This position is ideal for an experienced technician who can independently execute complex installations, lead and direct onsite crews, and act as a technical authority in the field.

Requirements

3–5+ years of professional AV or Pro Audio installation experience
Proven experience leading installation crews or acting as a lead technician
Strong working knowledge of: Audio, video, and control systems, AV signal flow, termination standards, and integration best practices
Experience with professional rack fabrication and structured cabling
Ability to independently manage tasks and drive projects to completion
Strong written and verbal communication skills
Proficiency with PC or Apple computers and business software (e.g., Microsoft Office)
Valid and current driver’s license
Ability to safely operate MEWPs / aerial lifts (certification preferred)
CTS or CTS‑I

Nice To Haves

Crestron, Q‑SYS, Biamp, or similar manufacturer certifications
OSHA 10 or OSHA 30

Responsibilities

Installing, configuring, and commissioning professional AV systems, including: Video conferencing solutions (Microsoft Teams Rooms, Zoom Rooms, Webex), Large‑format displays, video walls, and projection systems, DSP‑based audio systems and sound reinforcement, Integrated AV control systems
Interpret and work from wiring diagrams, schematics, blueprints, rack elevations, and signal flow drawings
Perform custom fabrication and termination of: Structured cabling (CAT6/CAT6A), Fiber optic, audio, and control cabling, Equipment rack build‑outs, dressing, and labeling
Utilize diagnostic tools such as spectrum analyzers, multi‑meters, and cable verifiers/certifiers
Troubleshoot complex AV systems during installation and post‑deployment
Lead, direct, and coordinate onsite installation crews, including subcontractors and junior technicians
Assign tasks, monitor progress, and ensure work meets project plans, schedules, and quality standards
Operate and safely work from ladders, lifts, and MEWPs (Mobile Elevating Work Platforms) as required
Assist with preventive maintenance and service calls for internal and external customers
Accurately complete service tickets, documentation, and inventory tracking
Maintain working knowledge of company software systems used for daily operations
Ensure full compliance with company and customer safety programs
Maintain a professional jobsite demeanor and provide excellent customer service