Advanced Application Support Specialist

Tantalus-posted 7 days ago
Full-time • Mid Level
Remote
51-100 employees
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Reporting to the Manager, Advanced Applications Support, the Advanced Application Support Specialist provides technical support and implementation expertise for Tantalus products and other emerging integrations such as SCADA, Distributed Energy Resource (DER) integration, and behind-the-meter applications. This role will focus on supporting customers in deployment preparation, driving product refinement, and collaborating with engineering teams to ensure successful implementation and adoption of our solutions.

  • Provide advanced technical support for product deployments, troubleshooting issues, and assisting customers with implementation.
  • Work closely with customers to ensure smooth preparation and execution of product rollouts.
  • Assist with new integrations, including SCADA systems, Distributed Energy Resources (DERs), and other behind-the-meter applications.
  • Collaborate with Product Development teams to support final development, proof-of-concept testing, and field trials.
  • Participate in high-profile pilot deployments to refine and enhance product performance.
  • Provide technical guidance on best practices for product implementation.
  • Document support cases, solutions, and recommendations to continuously improve the product and customer experience.
  • Work cross-functionally with Product Management, Product Development, and Customer Support teams to enhance product success and scalability.
  • Bachelor’s degree in Engineering, Computer Science, or related field (or equivalent work experience).
  • 3+ years of networking experience and security best practices for large corporate networks.
  • 3+ years of experience in technical support, application engineering, or customer-facing roles within the technology or energy sector.
  • Demonstrated working knowledge of SQL databases.
  • Experience with customer deployments, troubleshooting, and project ramp-up activities.
  • Familiarity with proof-of-concept testing and field trial execution.
  • Excellent problem-solving skills and ability to work in a fast-paced, customer-focused environment.
  • Strong verbal and written communication skills for effective customer and internal collaboration.
  • Ability to effectively prioritize, multi-task and remain focused.
  • Self-motivated and able to work independently while exercising initiative, flexibility, and good judgement.
  • Strong knowledge of SCADA systems, utility applications, and grid automation technologies is a plus.
  • Knowledge of Industry data acquisition protocols such as DNP, Modbus, IEEE 2030.5 and IEC61850 is a plus.
  • competitive salary plus variable compensation based on performance targets and business objectives
  • generous benefits, including medical, dental and vision plans
  • healthcare and dependent care flexible spending accounts
  • paid time off
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