Advance Technician

Cable One•West Valley, ID

14h

About The Position

At Sparklight, a Cable One brand, Advance Technicians provide customer support by completing installations, repairing equipment, and troubleshooting. The role maintains service quality across Headend, HFC, and fiber optic networks and Home Terminal Units, and supports a career path with opportunities to grow and learn. Advance Technicians diagnose network and customer-equipment issues, install and maintain coaxial and fiber optic plant, verify field conditions against system documentation, and perform underground facility locates. They also monitor signal leakage, carry out construction maintenance, and train technical personnel as directed by local system management. The position requires a variable schedule and availability for on-call work and overtime, including weekends, evenings, and holidays as needed.

Requirements

One-year certificate from a college or technical school, or three to four years of related experience and/or training, or an equivalent combination of education and experience.
Successfully complete the Sparklight Technical Training Center Advanced Technician course within six months of accepting the position.
Working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR), and related test equipment.
Knowledge of rules and regulations affecting telecommunications systems, including FCC, NEC, NESC, OSHA, DOT, and applicable local ordinances.
Valid driver's license for the state of employment.
Ability to work a variable schedule and respond to service interruptions during regular business hours, shift work, or on-call periods.
Availability to work overtime, including weekends, evenings, and holidays, as required.

Responsibilities

Troubleshoot and diagnose malfunctions in Headend, HFC, and fiber optic networks and Home Terminal Units.
Repair local plant performance issues and customer-owned equipment using electronic test equipment.
Read and interpret system and network design maps; verify as-built documentation, compare field findings with existing documentation, and report discrepancies according to company processes.
Splice or terminate coaxial and fiber optic cables; mount active and passive devices in aerial and underground locations; activate devices and test equipment against company, manufacturer, and design specifications.
Survey customer-requested locations to determine service availability and create maps or drawings as needed to estimate plant or drop extension costs.
Accurately locate underground facilities using plant maps and electronic locating equipment to prevent cable damage and service interruptions.
Perform construction maintenance, including cable and equipment splicing, activating new coaxial plant, repairing or replacing damaged plant, and inspecting, repairing, or replacing power supplies.
Monitor plant for ingress and egress, conduct signal leakage ride-out activities, and track and repair signal leakage as necessary.
Train system technical personnel as directed by local system management.
Respond to service interruptions during regular business hours, shift work, or on-call periods.

Benefits

Medical, dental, and vision plans starting when employment begins.
Life insurance for the associate, spouse, and children.
Paid time off, including vacation, holidays, and personal/sick days.
401(k) with a 100% company match, up to 5% of eligible compensation; matching program starts on the first day of service.
Group legal plan with identity theft protection.
Tuition reimbursement up to $5,250 in the first year.
Annual community support for organizations across the U.S.
Associate recognition and awards programs.
Advancement opportunities.
Collaborative work environment.