Adult Success Coach (Academic Advisor)

Tennessee Board of Regents • Blountville, TN

6d • $41,512 - $47,245 • Onsite

About The Position

The Adult Success Coach is responsible for monitoring, advising, registering, and coaching a caseload of nontraditional students to support academic success. This role involves providing proactive and individualized coaching, facilitating student recruitment, enrollment, and retention, and assisting students in accessing resources for academic, financial, and personal support. The coach will also collaborate with faculty and staff to deliver support services and promote the visibility of coaching services.

Requirements

• Bachelor's degree from an accredited institution and one year of postsecondary experience working with students for academic advising, registration, and/or other student services related to enrollment or retention.
• OR Associate degree from an accredited institution and three years of postsecondary student-facing experience working with students for academic advising, registration, and/or other student services related to enrollment or retention.
• MS Office skills, Word, Excel, Outlook; videoconferencing software; digital records management systems; general operating systems and data information systems
• Ability to communicate with individuals from a diverse range of backgrounds
• Written and verbal communication skills

Nice To Haves

• Experience working with nontraditional community college students.
• Grant management experience
• Experience with caseload management
• Conversational ability or fluency in a second language

Responsibilities

• Provide proactive and individualized coaching for the assigned student population, leveraging social media and other digital communications to check in with students regularly and remind them of key deadlines and other important information
• Facilitate student recruitment, enrollment, and retention
• Provide academic advisement and registration assistance to assigned student population
• Assist students with academic planning for timely degree completion
• Assist students in accessing resources for academic, financial, and/or personal support
• Maintain a flexible schedule for student appointments, to include evening hours as needed
• Collaborate with faculty, student success, and academic support staff on the delivery of support services
• Promote visibility of coaching services through outreach to students and faculty
• Collaborate on individual student success strategies
• Maintain appropriate grant records following grantor agency guidelines and State of Tennessee records retention requirements
• Collect and analyze grant project data
• Prepare institutional and grantor agency reports as required
• Participate in cross-training with other staff within the Student Success Division as appropriate
• Complete other assignments as directed by supervision

Benefits

• Total Compensation Calculator found on the Northeast State Careers Page for a breakdown of the value of the benefits offered to employees of the college.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level